Peter,
I have built a tool to allow me to search for notifications and
messages based on notification subject, notification text, message
number, message type or message text.
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Heider, Stephen
Sent: Friday, December 01, 2006 10:49 AM
To: arslist@ARSLIST.ORG
Subject: Re: Identify which filter created a notification
Peter,
I use codes that appear in the lower right corner of the html email in a
small font. You could also make the codes (or names of filters) in
hidden text. The text would be visible when you open the email in a text
editor.
For HPD:HelpDesk notifications, I use H01 - H##, for CHG:Change I use
C01 - C##, etc. In each filter that sends an email I added this code.
It was tedious to do but I am glad I did it. Every email in the system
now links back to a filter or active link.
On a related note, it would be great if BMC added a few keywords that
correspond to the names of filters, active links, escalations, etc. For
example $FILTERNAME$, $ACTLINKNAME$, $ESCNAME$. Or simply $ARSOBJECT$
that works in all action objects. This would make troubleshooting and
auditing much easier.
Stephen
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Peter Romain
Sent: Friday, December 01, 2006 12:14 PM
To: arslist@ARSLIST.ORG
Subject: Identify which filter created a notification
Hi All,
Has anyone ever found a way to dynamically identify which filter caused
a particular email or alert?
The scenario is that when a mail or alert record is generated no mail or
alert is sent unless the filter creating the notification is in a list
of allowed filters (maintained by users).
The solution so far is to embed the filter id into the notification text
but this is clunky and not server independent (filter name takes too
many characters out of the 255 limit for an alert).
I won't bore you with any more background other than that simply
disabling the filters is not considered an option!
Cheers
Peter
ARS6.3 Patch 18
Oracle
ITSM 6
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