I am a Remedy Admin at Yale New Haven Hospital. We are in the process of trying to upgrade ITSM from version 5.6 to 6.0. Our environment is :
Unix AIX 5.2 Oracle 9i release 2 ARS 6.3 patch 18 ITSM 5.6 Oracle is on the same server as the Applications. Our install order was to be: CMDB 1.1, RE 1.1, ITSM upgrade installer to 6.0. While trying to install CMDB 1.1 received the following error message: [ERROR] Non-zero code returned from RIKXMLGet. Please check logs in /u01/arsystem/cmdb/Logs. [ERROR] RIKXMLGet returned error code 255 RIKXMLGet package.xml package.guid lepc_tmp [ERROR] Non-zero code returned from RIKXMLGet. Please check logs in /u01/arsystem/cmdb/Logs. [ERROR] RIKXMLGet returned error code 255 RIKXMLGet package.xml package.version lepc_tmp [ERROR] Non-zero code returned from RIKXMLGet. Please check logs in /u01/arsystem/cmdb/Logs. [ERROR] RIKXMLGet returned error code 255 RIKGetSvrInfo 4 lepc_tmp rik getsvrinfo -x pine -t 0 -u Demo -f -m -l /u01/arsystem/cmdb -C -L -n RemedyCMDB -o 4 [ERROR] Non-zero code returned from GetSvrInfo. Please check logs in /u01/arsystem/cmdb/Logs. [ERROR] GetSvrInfo returned error code 255 Problem getting version of AR System server. Loading extension 500-SIM 500-SIM: FAILURE serverCanRestart Both, AR System config and lock, files are writable by me. ARSRestartServer We have been told by a Remedy Partner that the upgrade installer has not worked successfully in this environment. Has anyone encountered this error? Has anyone used the upgrade installer successfully in this environment? Any help would be appreciated. Kim Ardito Yale New Haven Hospital [EMAIL PROTECTED] _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
