We've see similar issues with the attachement field on our HPD:Helpdesk forms...
Occasionally a user will send in an attachment (routed by email and filters) and when we try and open the Helpdesk form, the AR client just dies! No message or anything... we may get a Windows message about the unexpected application termination. Both times this has happened, the file origins have been from Unix users and of course, Unix is more forgiving for file naming than Windows. Until the Windows AR client opens the form, we have no way of telling there was a file naming issue. Example filename was: Output from "cron" command.msg.msg This was a unix mail message saved as an attachment and the quotation marks caused us grief. Getting around it? Only happened twice so far, and not a major concern for us yet, so I don't know... user education is one (yeah right!). We're on AR 5.12 with HD 5. Karim _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
