I stopped and started the mail service several times.
These email are all going to the CHG:Change form using a standard template (old version) The account that we use to submit the requests has Admin and APP-Admin privs in the system. Do I need to be directing these to the AR System Email Message form instead? #AR-Message-Begin Do Not Delete This Line Schema: CHG:Change Server: REMEDY-MID01 Login: <Blah> Password: <Blah> Action: Submit Format: Short Requester Login*+ !240000005!: abulrich Requester Emp ID+ !240000000!: 500991 Requester Name*+ !240000001!: abigail Phone !240000002!: 713 Email !900000196!: Region !200000012!: Hermann Site !200000007!: Z-Online Service Request Department !200000006!: Z-Online Service Request AltContact !900000022!: Abbe OSR-Num !900000030!: 106076 ISDCostCenter !980000724!: 0694000 Category* !200000003!: Security Type* !200000004!: 1-On-Line Service Request Item* !200000005!: On-Line Service Request Location !900000023!: WebSubmit Summary* ! 8!: OSR - Share Description !240000007!: OSR - Share Work Log !240000008!: OnLine Service Request - Ticket Created for OSR# 106076 http://mhweb/isd/osr/formconfirm.asp?app=true&formid=106076&view=sec&sta tus=1 Department Name: CHIEF NURSING OFFICER Signon Request Information: Gender: F DOB: Not Entered Departmental Shared Drive Request: add I need access to the Her- Policies and procedures drive. Approved by: Requested Date+ !260000000!: Case Type* !260000130!: Request Source* !260000128!: Web Status* ! 7!: New Urgency !240000009!: Medium Priority* !260000126!: 4-MAC Main Segment !980000725!: Professional Solutions Solution Segment !980000726!: Security Solutions Question !910000034!: Answer !910000035!: #AR-Message-End Do Not Delete This Line -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black Sent: Saturday, December 02, 2006 3:16 PM To: arslist@ARSLIST.ORG Subject: Re: Email Engine rejecting all incoming mail - Field ID is not related to this form Claire , Based on "AR System Email Messages": > Field ID is not related to this form 18085 is a Character field called "To". > Field ID is not related to this form 18100 is an "attachment" field called 'Email' > Field ID is not related to this form 18098 is an Selection field called 'Parse Message' Are you submitting messages to the normal AR System Email Messages form or some other form? You might try to stop and restart the Email engine. (Sometimes it gets confused.) -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap.... Pick two. On 12/2/06, Sanford, Claire <[EMAIL PROTECTED]> wrote: > Every email that is sent to our email engine using a template (old > style) is rejected by the email engine with a SEVERE 311 error (I can't > find anything on this in the BMC/Remedy KB). > > Then in the email error log form I have several entries for each email > that was received that says: > > Field ID is not related to this form 18085 > Field ID is not related to this form 18100 > Field ID is not related to this form 18098 > ... > > None of these are field ids in the email that is being sent. > > Any ideas, fixes or suggestions... > > ARS 6.3 Patch 18 > HD 6.0 > Email engine 6.3 > Oracle 10 w/9 libraries > Oracle lives on a remote server > Windows 2003 4 gig on app server and 8 gig on DB server ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
