Much to our surprise that bug also exists in ARS 6.3 at least up to patch 13. We're now on patch 18. Somewhere between 13 and 18 it was fixed.
Michelle -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of msb ***** Sent: Monday, December 04, 2006 12:13 AM To: arslist@ARSLIST.ORG Subject: Re: Archiving Data in Remedy There is a big bug in ARS 6.0.1 archiving. As soon as you enable archiving on a form and the archive form is generated by ARS, all the default values on all fields of the original form are blanked out permanently !!! I think it was fixed in Patch 1491... Regards, Murtuza. >From: Richard Crosby <[EMAIL PROTECTED]> >Reply-To: arslist@ARSLIST.ORG >To: arslist@ARSLIST.ORG >Subject: Re: Archiving Data in Remedy >Date: Fri, 1 Dec 2006 08:07:53 -0800 > >To me, the biggest pitfall is that there is only one thread for >escalations. This is problematic if you use escalations for other >processes (such as notifications, record clean-up/deletion, etc) that >fight for an open escalation thread. In this case, proper table >indexing, archiving/record deletion time staggering and database >performance tweaks will all help alleviate some pain. > > > >Thank you, > > > >Richard Crosby > >Starbucks Coffee Company | Information Technology > >| [EMAIL PROTECTED] | (206) 318-4614 > > > >One day your ship will come in, but you'll be at the airport. > > > > >_______________________________________________________________________ ________ >UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where >the Answers Are" _________________________________________________________________ Don't just search. Find. Check out the new MSN Search! http://search.msn.click-url.com/go/onm00200636ave/direct/01/ ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
