Kinda coming late to the game on this one, sorry if it's already been covered.
I discovered that in the emaild.conf (or properties) file, there is a setting that determines how often the configuration is updates from the remedy tables. It's defaulted to 30 minutes, I've changed it to 1 minute on my dev server so I can test them more easily. You can find more details in the email engine documentation. Hth, Charles -----Original Message----- From: "Tyrone Dee" <[EMAIL PROTECTED]> To: "arslist@ARSLIST.ORG" <arslist@ARSLIST.ORG> Sent: 11/30/06 6:25 AM Subject: Re: [ARSLIST] Question: AR System Email Templates ** What do you mean by dump? I right click on the HTML attachment and select DELETE, and then I SAVE, then I right click again and ADD the new attachment and SAVE. Even doing this it still caches the old HTML file. ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Dan Caissie Sent: Thursday, November 30, 2006 8:10 AM To: arslist@ARSLIST.ORG Subject: Re: Question: AR System Email Templates I just dump it and reload the whole thing if I need it to show quickly. Dan Caissie Remedy Administrator / Developer United Natural Foods, Inc ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Tyrone Dee Sent: Thursday, November 30, 2006 7:34 AM To: arslist@ARSLIST.ORG Subject: Question: AR System Email Templates I am using the AR System Email Templates to have my email notifications go out in html and this works fine. The problem is when I change the HTML file and I reload the new HTML file in AR System Email Templates the system still sends out the old HTML notification – it takes a while for it to realize I have uploaded a new HTML. Is there a way to get it to load / recognize the new HTML file immediately? Thanks! __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
