Thank you, Axton!
This is very helpful
Dwayne
---- Original message ----
>Date: Thu, 7 Dec 2006 14:50:28 -0500
>From: Axton <[EMAIL PROTECTED]>
>Subject: Re: ARS 7.0 Install as non-root user
>To: arslist@ARSLIST.ORG
>
> **
> Installing as non-root works well on solaris for the
> 7.0.01 release. Here are the steps I used:
>
> Step 1: Upload Installation Media
> Step 2: Identify and remove server side direct sql
> workflow (there is a known bug in the upgrade
> process if there is direct sql server side workflow;
> not sure if related to unicode upgrade or not)
> Step 3: Stop Remedy
> Step 4: set the necessary environment variables
> LC_ALL
> LANG
> Oracle Env Vars for 10g
> unset ARNONROOTINSTALL; ARNONROOTINSTALL=TRUE;
> export ARNONROOTINSTALL
> unset AROS; AROS=SOLARIS; export AROS
> # Precautions to work around SW00253401 - certain
> custom background images cause arserverd to core
> dump - solaris specific solution
> LD_PRELOAD=libumem.so; export LD_PRELOAD
> unset UMEM_DEBUG
> unset UMEM_LOGGING
> Step 5: Create a backup of the filesystem
> Step 6: Upgrade ARServer - run ar_install using your
> non-root account
>
> The key here is the env var ARNONROOTINSTALL.
>
> Axton Grams
>
> On 12/7/06, Dwayne Martin <[EMAIL PROTECTED]> wrote:
>
> I am planning to install ARS 7.0.01 as non-root on
> a Red-Hat
> Linux server (Oracle 10 db). I came upon the
> exchange shown
> below, which suggests installing as root, then
> changing the
> object ownerships afterwards.
>
> The only disadvantage I see is that I would need
> to get root
> permissions, which I don't normally have.
>
> Has anyone succeed in installing ARS 7 as non-root
> on a Unix
> or Linux platform?
>
> Does anyone have any additional advice to offer?
>
> Dwayne Martin
> James Madison University
>
> ******* previous exchange *************
>
> Date: Tue, 25 Jul 2006 11:47:14 -0400
> Reply-To: arslist@ARSLIST.ORG
> Sender: "Action Request System discussion
> list(ARSList)"
> <arslist@ARSLIST.ORG >
> From: Kevin Shaffer
> <[EMAIL PROTECTED]>
> Subject: ARS 7.0 Install as non-root user
> Content-Type: text/plain; charset="iso-8859-1"
>
> We are unable to get 7.0 to install successfully
> as a non-root
> user, however it works fine installing as a root
> user. Has
> anyone successfully installed ARS 7.0, ITSM 7.0
> and CMDB as
> root user and then converted it after the install
> to run as
> non-root.
> Any gotchas or recommendations. Is there a list
> of all files
> that need updated? I have pulled the KB's off the
> web site,
> but they all are outdated. I am more interested
> in experience
> doing this with 7.x.
> TIA
> Kevin
> **************
> From: Dave Zifchock <[EMAIL PROTECTED]>
> Subject: Re: ARS 7.0 Install as non-root user
>
> Kevin,
> Every install I have made has been as the root
> user and
> converted over to a
> non-root user. On HPUX, I would just chown the
> <remedy
> install dir> and
> the /etc/arsystem and /etc/arinstall directories
> and it ran
> without any
> flaws. Just make sure you shut down all of your
> current ARS
> processes and
> then change the permissions.
> *******************
> Subject: Re: ARS 7.0 Install as non-root user
> In-Reply-To:
> <
>
[EMAIL PROTECTED]>
> Content-Type: text/plain; charset=ISO-8859-1;
> format=flowed
> Content-Disposition: inline
>
> See my other thread, entitled "ARS 7.0 p001
> Install Issues"
>
> This was done as non-root
>
> What problem are you having
>
> Axton Grams
>
> *************
> From: Axton Grams <[EMAIL PROTECTED]>
> Subject: ARS 7.0 p001 Install Issues
> Content-Type: text/plain; charset=ISO-8859-1
>
> Has anyone successfully installed ARServer 7.0
> p001 with all
> languages
> in the following environment:
>
> - Solaris 9
> - Oracle 10g client
> - Remote Oracle 9.2 db (unicode)
> - non-root install
> - new install
>
> The installer crashes at the beginning of the
> import of the FB
> forms,
> stating dbVersion is an invalid operator.
>
> Other relevant install settings:
> - all languages
> - new install
> - area plugin
> - no portmapper
> - webservices plugin
> - all other plugins/daemons not installed (arsnmp,
> ardbc)
> - Solaris LANG en_US.UTF-8
> - Oracle NLS_LANG american
>
> One thing I noticed is a whole bunch of arx import
> errors for the
> localized messages form, simply because of the
> number of
> records exceeds
> 2000.
>
> Thanks,
> Axton Grams
> From: Axton < [EMAIL PROTECTED]>
> Subject: Re: ARS 7.0 p001 Install Issues
> In-Reply-To: <[EMAIL PROTECTED]>
> Content-Type: text/plain; charset=ISO-8859-1;
> format=flowed
> Content-Disposition: inline
>
> Here is the exact error. I reproduced it.
>
> Installing Flash Objects: Mon Jul 24 21:05:36 EDT
> 2006
>
> ./ar_install: test: unknown operator dbVersion
>
> Looking at the install script, it looks like the
> installer
> dies at this point:
>
> In the stage 6 of the install script:
>
> 12299 # Import required and selected
> plugins
> 12300 ImportPlugins
> >>> 12301 ImportFlash
>
> Now in the importFlash function:
>
> 3279
>
##############################################################
> 3280 # ImportFlash - Upgrade and import
> FlashObject Forms
> 3281 #
> 3282
>
##############################################################
> 3283 ImportFlash()
> 3284 {
> 3285 lecho "Installing Flash Objects: `date`
> "
> 3286 lecho
> 3287 SAMPLE_FORMS="$INSTALL_DIR/samples/en"
> 3288 $CD $SAMPLE_FORMS
> 3289
> >>> 3290 if [ ${DB_UPGRADE} -eq 1 -a
> ${ARS_VER} -lt 21
> ]; then
> 3291 LoadSchemaWithRIK FlashForms
> "${IMPORT_MODE}"
> "${UPGRD_USER}" "${UPGRD_PASS}"
> 3292 if [ $? -ne 0 ]; then
> 3293 lecho "FlashForms failed to
> import."
> 3294 lecho "Problems encountered
> while
> importing the
> form FlashForms.def"
> 3295 lecho "Please refer to the log
> in
> $INSTALL_DIR/Logs/ for further details."
> 3296 else
> 3297 note "FlashForms successfully
> installed."
> 3298 fi
> 3299 fi
>
> From the output, I can tell that the first line of
> this
> function ran.
>
> In the ArEnvHistory file, these are the values of
> the vars
> used in the
> if statement:
>
> DB_UPGRADE=0
> ARS_VER=select dbVersion from control
>
> Obviously the if statement can't handle the sql
> statement.
>
> Here is the diff to fix this (sloppy hack, for new
> installs only):
>
>
[EMAIL PROTECTED]:/var/log/remedy/media/ars70p1/ars70p001/arsystem>
> diff
> -u ar_install.bak ar_install
> --- ar_install.bak Mon Jul 24 10:41:19 2006
> +++ ar_install Mon Jul 24 21:36:28 2006
> @@ -11780,6 +11785,7 @@
> ############################################
> # Stage 6 : Set up sample forms and Demo
> ############################################
> +ARS_VER=0; export ARS_VER
> STAGE=6
> LogOnly "Stage 6: `date`"
> if [ $FRESH_INSTALL -eq 1 ]; then
>
> Axton Grams
>
> Dwayne Martin
> Computing Support
> James Madison University
>
> __20060125_______________________This posting was
> submitted with HTML in it___
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