yes they want to receive their own email just not all the others. In our environment everyone in IT got everysingle email. We are small and thats what the rule was and will continue to be. She wants the ability to transfer tickets to groups she isnt a part of. So now that I am thinking ...she wants her own groups emails but then doesnt want the emails for any other group. That would mean she wouldnt be cc'd on any tickets she sends outside her group. AARGH.
Katherine _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
