> I've understood that our current release (6.0.1) is supported. I suppose it's possible that I misunderstood > the compatability matrix.
6.0.1 is a supported platform, although under BMC support policy it in Limited Support. http://www.bmc.com/info_center_support/overview/0,,19097_4736154_4073759 6,00.html > can you confirm Full Text Search functionality on 6.3? The "original" FTS is not compatible with AR System 6.3. This is explained in the Statement of Direction around FTS which can be found on Support Central. http://www.bmc.com/support/hou_Support_ProdVersion/0,3648,19097_19695_14 4856_0,00.html -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mike White Sent: Friday, December 08, 2006 5:59 AM To: arslist@ARSLIST.ORG Subject: Re: Daylight savings time again First, thank you for sharing this information, David. We know more than we did. The DST change is effective 03/11/2007, so we have a little time to try to assess impact and plan accordingly. That said, this news is disappointing. I've understood that our current release (6.0.1) is supported. I suppose it's possible that I misunderstood the compatability matrix. We're not ready for ARS 7. Need much UAT and my users are jammed with work for our contract (the stuff we support with Remedy). I might be able to short-cut by migrating to 6.3. Before we go to far down this path, can you confirm Full Text Search functionality on 6.3? My "What's New - ARS 6.x" instructor explained that due to a 3rd-party price issue, FTS was unavailable after 6.0 (wont' run in 6.3). I've read the 7.0 documentation and see that it's available with 7. I'd like to make sure I didn't misunderstand the instructor. Mike White Office: 813-978-2192 E-mail: [EMAIL PROTECTED] "Easter, David" <[EMAIL PROTECTED] To: arslist@ARSLIST.ORG .COM> cc: Sent by: "Action Subject: Re: Daylight savings time again Request System discussion list(ARSList)" <[EMAIL PROTECTED] ORG> 12/07/2006 16:49 Please respond to arslist Hi Mike, As per the posted web page, 6.0.1 users will be affected but no DST patch will be made available for the 6.0.1 release. Only 6.3 and 7.0.01 are to be patched. Unfortunately, the affected libraries in 6.0.1 (and 5.1.2) are not being patched by the vendor that supplies BMC with those libraries - so 6.0.1 and 5.1.2 cannot be patched to resolve the issue. The affected libraries are used in areas such as the API and Mid-Tier. The internal server itself uses the Operating System for DST. Folks are certainly encouraged to emulate the DST change in a lab situation to determine how affected their specific operations will be. Thanks, -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mike White Sent: Thursday, December 07, 2006 5:27 AM To: arslist@ARSLIST.ORG Subject: Re: Daylight savings time again I need to chime-in on this as well. I've read that there are patches for 6.3 and 7.0. How about 6.0? As I understand it, this release is on the cusp, but still supported. It'll go end-of-life (unsupported) when ARS 7.5 is released - later in 2007. It seems to me that there should be a patch for ARS 6.0 as well. (6.0.1, if it matters). Mike White Office: 813-978-2192 E-mail: [EMAIL PROTECTED] "Easter, David" <[EMAIL PROTECTED] To: arslist@ARSLIST.ORG .COM> cc: Sent by: "Action Subject: Re: Daylight savings time again Request System discussion list(ARSList)" <[EMAIL PROTECTED] ORG> 12/06/2006 16:36 Please respond to arslist ** AR System 5.1.2 is unsupported and there are no plans to patch AR System 5.1.2 for DST issues. If you look at the chart, the resolution is: "Install AR system 6.03 with Patch 20, or 7.0.01. Follow instructions for those AR releases." The reason it says 1/15/2007 for the resolution date is because that is when the Patch 20 for AR System 6.03 will be available. Note that, as posted by me earlier, that 7.0.01 will also require patch 001 which should be out by end of this month. The chart will be updated with this information shortly. Thanks, -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of strauss Sent: Wednesday, December 06, 2006 10:47 AM To: arslist@ARSLIST.ORG Subject: Re: Daylight savings time again ** Hopefully there will be a patch for 5.1.2 as well - there is a "Planned Resolution Date" of 1/15/2007 listed for that version. There is no way that my current production 5.1.2 hardware will run either 6.3 or 7.x adequately so upgrading is not an option, and at the rate our ITSM 7 build has been going we probably won't be in production on 7 by March. Christopher Strauss, Ph.D. Remedy Database Administrator University of North Texas Computing Center http://remedy.unt.edu/helpdesk/ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Wednesday, December 06, 2006 12:14 PM To: arslist@ARSLIST.ORG Subject: Re: Daylight savings time again ** David Easter posted here last week that a 6.3 DST patch would be out sometime in January. Rick On 12/6/06, PC Wai <[EMAIL PROTECTED]> wrote: Folks, In case you are not aware of this page http://www.bmc.com/info_center_support/overview/0,,19097_0_68222529,00.h tml I am not impressed of this. I have submitted my question a month ago. The reply from BMC was "At this time we are not aware of the need for any patch." It is not much time left for testing and rolling out the patch before March. In fact, we have started inputting the change records for next year. Regards PC -----Original Message----- From: Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] On Behalf Of Alfred Differ Sent: Tuesday, December 05, 2006 1:01 PM To: arslist@ARSLIST.ORG Subject: Re: Daylight savings time again I have my answer. Thanks! On 12/5/06, Alfred Differ <[EMAIL PROTECTED]> wrote: > Hi all, > > Can anyone answer if there is an ARS 6.3 patch that is certified > daylight savings time safe for next March? I know 7.0x is supposed to > be OK, but there is a chance we won't be there in time for the zone > shift. > > I'm on Solaris and Oracle here at Cal ISO. I have ARS 6.3 patch 14 > running right now. > > -- > -al > -- -al __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
