Older Admin class + What's new = New Admin class as far as BMC is concerned.
I've sent several of my team to training using this combination.
You might as well get the benefit of the What's new class when the cost is the same ;)
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Kelly Deaver
Director, ITSM Practice
Xinify
[EMAIL PROTECTED]
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Kelly Deaver
Director, ITSM Practice
Xinify
[EMAIL PROTECTED]
-------- Original Message --------
Subject: Re: Remedy ARS 7.01 and ITSM 7.X Education Plans
From: "Lammey, Peter A." <[EMAIL PROTECTED]>
Date: Fri, December 08, 2006 10:06 am
To: arslist@ARSLIST.ORG
**I thought about that. However, I noticed the class session ones for Service Desk 7.X, Change Management 7.X and CMDB all have the Admin 1 class as a Prerequisite so thats why I figured to go with that one.BMC might be fine if I took that What's New class instead to satisfy that prerequisite.
Thanks
Peter Lammey
ESPN MIT Technical Services & Applications Management
860-766-4761
**
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kelly Deaver
Sent: Friday, December 08, 2006 10:00 AM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy ARS 7.01 and ITSM 7.X Education PlansPeter,If you have Administrator training already, the recommended WBT to get you updated is "ARS 7 What's New". The Admin Part 1 and Part 2 is for people new to AR System. If you do the part one, you are going to miss a lot of the more advanced "new" features which are covered in Part 2. What's New just focuses on the new stuff assuming you already know about filters, active links, ....
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Kelly Deaver
Director, ITSM Practice
Xinify
[EMAIL PROTECTED]__20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___
-------- Original Message --------
Subject: Re: Remedy ARS 7.01 and ITSM 7.X Education Plans
From: Rick Cook <[EMAIL PROTECTED]>
Date: Thu, December 07, 2006 8:54 am
To: arslist@ARSLIST.ORG
**Peter, it really all depends on when BMC will allow non-partners to actually take the ITSM 7 classes. As far as I know, that hasn't happened yet, though they keep saying "soon".So my suggestion would be to run this past the Head Cheese(s) at BMC Education, and see what (s)he says about it.Rick
On 12/7/06, Lammey, Peter A. <[EMAIL PROTECTED]> wrote:__20060125_______________________This posting was submitted with HTML in it___**__20060125_______________________This posting was submitted with HTML in it___We are planning to start our project to look to upgrade our ARS 6.3 and ITSM 5.6 apps to ARS 7.01 and ITSM 7.1 starting early next year.Ive been looking at the training programs on the Supportweb but there seems to be quite a few classes scheduled but I am not sure what would be the most effective way to tackle enough of the training and not be too tied up and out of office too much.I have administration training in ARS 6.3 so I am not sure if I can take the minimum amount of classes to learn new features of ARS 7.X.I also have taken a class in the ITIL Foundation.
I have some good experience with the ITSM apps but I know they are drastically different in 7.X so I want to ensure that I understand the base applications (Service Desk, Problem, and Change).We are also looking to tackle CMDB 2.0 which is new for us since we currently only use AM 5.6.I am thinking my plan should be the following:
- BMC Remedy AR System 7.x: Administering – Part 1 (WBT)
- BMC Remedy Service Desk 7.x Using Incident Management (WBT)
- BMC Remedy Service Desk 7.x Using Problem Management (WBT)
- BMC Remedy Change Management 7.x: Using (WBT)
- BMC Remedy Service Desk & BMC Remedy Change Management 7.x: Administering
- BMC® Atrium™ CMDB 2.0: Implementation Best Practices
This will require hours of WBT training and 2 weeks of off site training but I think should cover what I need.Does anyone know if this is a good plan or not or if I am missing something that will be very valuable for a 7.0 Upgrade?Thanks
Peter Lammey
ESPN MIT Technical Services & Applications Management
860-766-4761
