Janet, I have never used the product, but you might look at the following if you prefer to buy such an integration tool. I have no idea how much "more work" would be needed but this tool sounds like it will give you the road map and the technical parts to integrate ARS to "MQ Series" ( and a few other things to.)
http://buoyantsolutions.net/ARSXML.html HTH -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap.... Pick two. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"