Darned my stupipdity for not doing that. I've got out of the habit.
Time to determine what field is getting a default value then. Many thanks, and sorry for wasting everyones time! On 11/12/06, Kevin Gallagher <[EMAIL PROTECTED]> wrote:
You might try doing a Ctrl+E or an edit > clear all before running your search in the user tool. There may be a hidden field being set by Remedy when the form is opened that is skewing your results. --- Dave Barber <[EMAIL PROTECTED]> wrote: > Interesting one. > > I'm putting together some reports against the helpdesk form (v5) in > Crystal, > and thought I'd sanity check the results with the user tool. > > For a given customer, in a given month, the two are giving different > results. ie. customer="a" and 'create date' >= "01/11/2006" and > 'create > date' < "01/12/2006" > > Crystal gives more records, and it turns out that the user tool is > omitting > one record. That entry on the helpdesk form was created on the 30 > November, > but the user tool isn't including it. > > Any suggestions? It seems very, very strange. > > Regards > > Dave > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > ARSlist:"Where the Answers Are" > K. R. Gallagher Mailto: [EMAIL PROTECTED] http://www.krgallagher.com _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
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