Gee, Barry, I've noticed that, too. At my last position, we kept a running total on our whiteboard. Every time we called support, we logged who actually solved the problem, our admin team or theirs. Their team remained with a 0 total.
Come to think of it, I don't actually call BMC support: I'm just plain turned off. If our morale is low, how must the former Remedy personnel's be? J Meyer -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Barry Lindstrom Sent: Monday, December 11, 2006 10:25 AM To: arslist@ARSLIST.ORG Subject: Re: OT-RE: BMC SupportWeb is GARBAGE Gee...If this is Off Topic, what is on? The web site may suck, but it's the changes to the underlying support organization that concern me. I used to(pre BMC Userworld 06) be able to pick up the phone and call Remedy tech support with a 50/50 chance of getting an answer to my question. AND, if I the person on the other end of the phone didn't have the answer, they took it as a personal challenge to find somebody who knew and get that info back to me. The first time I called BMC Tech Support(post BMC Userworld 06), I got a BMC support person that didn't seem to understand the issue and didn't seem to care about finding an answer. I tried a second time about a month later with the same result. Since it appears the players behind "Remedy" tech support are now so BMC centric that they can't support us, the value of this forum has just increased exponentially. Perhaps, it's time for an ARSList IPO. Barry Lindstrom Certifiable ARJ ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
