OK, since I started this (talk about trolling.....) Let me say that I have continued to have some pretty good contacts with folks inside Remedy.... In fact, right after I wrote the original post, I called support (I hadn't made a call to support in a LONG time, always used the web) and immediately got Carmen. She walked through the issue I was having, we made some mutual discovery's along the way, and she got my problem resolved immediately. My issues have strictly been at a corporate/direction and process level. And yes, as I stated earlier, the support web site...it's truly garbage!
Never thought I'd miss the old KB. On 12/11/06, Barry Lindstrom <[EMAIL PROTECTED]> wrote:
Gee...If this is Off Topic, what is on? The web site may suck, but it's the changes to the underlying support organization that concern me. I used to(pre BMC Userworld 06) be able to pick up the phone and call Remedy tech support with a 50/50 chance of getting an answer to my question. AND, if I the person on the other end of the phone didn't have the answer, they took it as a personal challenge to find somebody who knew and get that info back to me. The first time I called BMC Tech Support(post BMC Userworld 06), I got a BMC support person that didn't seem to understand the issue and didn't seem to care about finding an answer. I tried a second time about a month later with the same result. Since it appears the players behind "Remedy" tech support are now so BMC centric that they can't support us, the value of this forum has just increased exponentially. Perhaps, it's time for an ARSList IPO. Barry Lindstrom Certifiable ARJ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
-- Warren R. Baltimore II Remedy Developer UW Medicine IT Services School of Medicine University of Washington Box 358220 1325 Fourth Ave, Suite 2000 Seattle, WA 98101 The opinions expressed in this e-mail are in no way those of the University of Washington, or the State of Washington. They are my own. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
