That really sounds like a awsome product John!!! Too bad you have already
mentioned it a thousand times. I think we got your point now :)

On 12/11/06, John Baker <[EMAIL PROTECTED]> wrote:

Dan,

Or you could use the XML Gateway, which is a bit like Kinetic but an awful
lot
better. For a start, it provides a generic XML based system of accessing
Remedy, as well as LDAP/Active Directory, any SQL database with a JDBC
driver
and it will even query the Remedy database directly, performing all the
Remedy form/field to T table and C column conversions.

It'll do all that over HTTP, webservices, Java Messaging Services, and you
can
read from files/e-mail too, if you must.

Perhaps it's time for some new diagrams?

http://www.javasystemsolutions.com/products/xmlgateway/diagrams.php

Also, given the 'federated CMDB' doesn't really exist yet, the XML Gateway
provides an excellent 'CMDB enabler' tool.

If you fancy writing some Java, there are plenty of interfaces into the
product that allow anyone to build bespoke functionality. Don't like the
standard XML response? Fine, change it. Need a bespoke way of sending an
XML
document to a target system? Fine, write your own and plug it in.

I almost wish it made the coffee too, but sadly it doesn't do that quite
yet.


John

Java System Solutions : http://www.javasystemsolutions.com


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