This is unrelated. We are using the 10g client because this is 7.x. Remedy knows what the problem is because they are working to release a patch, but it's not GA yet.
Axton Grams On 12/12/06, Siti Hawa Bee SHAIK FARID <[EMAIL PROTECTED]> wrote:
** Hi Axton, Saw this in the ITSM installation guide. Perhap it helps. Need to apply ORACLE Patch. They claimed that the issue unrelated to Remedy. * * *WARNING: *There is a very large memory leak in the Oracle 9i libraries with HP-UX and LINUX based systems. This is a known issue, unrelated to BMC Remedy. It is crucial to install, as a minimum, the Oracle Release 2 Patch Set 3 Version 9.2.04 patch *before *installing ITSM, *especially *if you are planning on installing any Remedy applications (for example, any applications in the ITSM or Customer Support and Services suites). Without this patch, the application installations fail. ------------------------------ *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Shellman, David *Sent:* Tuesday, 12 December, 2006 08:36 *To:* arslist@ARSLIST.ORG *Subject:* Re: ARS 7.0.01 Memory Leak Axton, I remember seeing a presentation that noted a serious memory leak with 7.0.1 server configured for Unicode (the app server not the database) with pre-7.0.1 clients. Again I don't remember details but I think 7.0.1clients were fine. It's the older clients that cause the issue. Armed with this information, Support should be able to provide more details. Dave ------------------------------ *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Axton *Sent:* Monday, December 11, 2006 6:49 PM *To:* arslist@ARSLIST.ORG *Subject:* ARS 7.0.01 Memory Leak ** Just wanted to send a note and inform anyone planning to upgrade to 7.0.01 that it is not production ready. We implemented this in a production environment, only to find massive memory leaks in the product. The arserverd process will continue to run fine until it reaches the upper limits of the 32-bit memory address space (~4gb), at which time it will crash. We observed between 600-700mb of additional memory allocation on our systems per day until we reached that upper limit. Our system handles ~200 support people concurrently, though I am not sure if this has a bearing on the speed at which memory is allocated. We were given a patch (which will become the patch 001 for 7.0.01), but it is pre-restricted release, which I am being told means it will be 3 or more weeks before the patch is at the general release level. Trying to save anyone the headache in case they planned to venture down this road any time soon. Relavent Environment Info: - Oracle 9i with AL32UTF8 character set - Oracle 10g client - Solaris 9 - ARS 7.0.01 - Mixture of clients, ranging from 5.x to 7.0.01 I have been told the same problem has been exhibited on Linux as well. Not sure if it pertains to the db, the client versions, the character sets, etc. Axton Grams __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___
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