Gary,
You will need to install Mid-tier patch 1337 for clients with Java
past version 1.4.1_03.
Julie
At 08:45 AM 12/13/2006, you wrote:
**
Apparently they have many different versions ranging from 5.5 up to
7. The message is received by all who have tried.
Cheers,
Gary
----------
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza
Sent: 13 December 2006 15:37
To: arslist@ARSLIST.ORG
Subject: Re: Error whilst accessing a Remedy application via IE
**
What version of the explorer is this person using? It probably is
something with the java runtime env that IE uses on his computer..
Joe D'Souza
Remedy Developer / Consultant,
BearingPoint,
Virginia.
----- Original Message ----
From: "Chapman, Gary" <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Wednesday, December 13, 2006 10:25:51 AM
Subject: Error whilst accessing a Remedy application via IE
**
Hello good people of the ARlist,
I wonder if anyone could possibly assist me. We currently have an
issue whereby one of our customers using our bespoke remedy
application via the Mid-tier is receiving an error message while
going about their usual tasks. The error message they receive is: -
"A script on this page is causing Internet Explorer to run slowly.
If it continues to run, your computer may become unresponsive. Do
you want to abort the script?"
Apparently this happens when they hit the back button amongst other things.
I have found a KB entry on the Microsoft Support site
(<http://support.microsoft.com/kb/175500>http://support.microsoft.com/kb/175500)
and got our customers IT department to follow the instructions but
that did not help.
I'm unable to recreate this issue and am sure it is a problem with
network set-up at our customers end but would love to be able to
point them in the right direction. Has anyone had this issue before
and how did you resolve it?
Some details: -
Windows 2000
ARSystem 5.1.2
Mid-tier Version 5.01.02 patch 1303
Oracle 9i
Our customer says they are using many versions of IE ranging from 5.5 up to 7
Thanks in advance,
Gary.
Regards,
Gary Chapman
Application Support
T +44(0)1908 696000
D +44(0)1908 257446
F +44(0)1908 692791
E [EMAIL PROTECTED]
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Registered in England and Wales No.2749624
Registered Address: Invensys Portland House Stag Place London SW1E 5BF
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Julie Rockwood
Los Alamos National Laboratory
IST-APPS3 BMC Technical Lead
(505) 667-9846
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