The integration white paper was supposed to be out by now - since it isn't,
I wouldn't hold my breath that it'll be here before 2007. I noticed no
issues when upgrading my ITSM 6 box from ARS 6.3 to ARS 7.0. Probably the
easiest Remedy upgrade I have ever done. There are some metatable changes,
but they are all adds - nothing existing was changed to my knowledge.
CAVEAT: Make sure that the version/patch of ARS 7 has been researched for
your environment - some have reported various SERIOUS problems with certain
combinations. Check the KB and the list archives for details.
BMC's development cycle of 12-15 months between major versions tells me we
probably have at least another two years with 6.3 being supported. ARS
7.0.1 is not a major release, so it doesn't count against the "current +
last two" limitations.
Rick
On 12/13/06, Kohli, Himanshu <[EMAIL PROTECTED]> wrote:
Rick ... Do we know any dates by when Remedy people are going to come out
with there process to make CMDB 2.1 work with ITSM 6.0
If I am not wrong than I remember that I did read somewhere that this
Hybrid Model ( i.e. ITSM 6 , ARS 7 and CMDB 2.0 ) does work and people on
arlist has exchanged there experienced too.
also is there any impact on the ITSM 6.0 applications and the custom
workflow when will upgrade from ARS 6.3 to ARS 7.0 ( only the ARS )
Upgrading to ITSM 7.0 will not be simple as I beleive we will lose all our
customization work which we have on HelpDesk 6.0 & Change Mgt 6.0 and we
have to redo all ( I am not sure wheather making an import of def file from
ARS 6 to ARS 7 will work) and if yes than wont it trouble ITSM 7.0
Any Idea when Remedy will stop supporting ITSM 6 and ARS 6.3 as we now
have ARS 7 and ARS 7.1 ( i.e. Remedy Supports only two level below the
latest )
Cheers
Himanshu
________________________________
From: Action Request System discussion list(ARSList) on behalf of Rick
Cook
Sent: Wed 12/13/2006 12:39 PM
To: arslist@ARSLIST.ORG
Subject: Re: Best Option to go with :::::::::::::For Upgrade to ARS 7 from
ARS 6.3 or ARS 6.0
**
Your first two questions have an easy answer - no real problems using ITSM
6 with ARS 7, or with upgrading ARS to v7. Making CMDB 2.1 work with ITSM
6 is still a black hole - Remedy is still working on the white paper for
that, apparently. However, be advised that the white paper will probably
address OOB ITSM 6, not taking into account your customizations. It will
take a certain (substantial) amount of time to map all those to CMDB 2.x. It
will also take a substantial amount of time to map your practices and data
into ITSM 7. My question would be whether it would be worth doing all at
once, vs. doing just one at a time.
I don't often recommend ITSM 7, but if the ITSM 7 suite fits your business
without much in the way of code customization, I think upgrading to ITSM 7
might be the better way to get the CMDB 2.x in place in your
situation. It's not much more work to kill two birds with one stone,
compared with what you would already have to do to map what you have to CMDB
2.x.
Rick
On 12/13/06, Kohli, Himanshu <[EMAIL PROTECTED]> wrote:
Dear All
I have a situation to present and would seek your advise from your
experince & knowldge of ARS 7 env
Remedy Environment Details
==========================
We have two Production server's (i.e. One is Current Live Server
where all our users connect & work and the other one we call is Furture Live
on which we have done customization and making the same ready to go Live in
March and is not yet available to the users).
Current Live : AIX,ARS 6.0,ITSM 5.6,Oracle 9i ( Do not have CMDB )
Furture Live : AIX,ARS 6.3,ITSM 6.0,CMDB1.1,Mid-Tier 6.3,Oracle 9i
Present Scenario : We have done a good amount of customization to
Helpdesk 6.0 module,CMDB 1.1 lets say Custom : OutOfBox ratio is ( 30 :
70 ) and this is on our Future Production Server,As per the present Plan
dates to go live in March and now we are also having another thought for
discusion which is :-
==> We are facing big time problems with CMDB1.1 and BMC Topology
Discovery service 1.3 due to which for now we have to drop the useage of
BMC TD 1.3 ( We have already spent lot of time & money on TD ),From BMC we
have been advised to upgrade to TD 1.4 as it solves most of our problem &
bugs.
TD 1.4 requires CMDB 2.x
and
CMDB 2.x requires ARS 7.x
So now we have Four options :-
Option 1 : We leave TD for now and go Live with ARS 6.3 ,CMDB1.1 &
ITSM 6.0
or
Option 2 : Upgrade from our Future Live env to ARS 7.0, Upgrade to
CMDB 2.1 and TD 1.4 with ITSM 6.0
or
Option 3 : Option 2 + Upgrade to ITSM 7.1
or
Option 4 : Upgrade from our Current Live env to ARS 7.0, ITSM 7.x,CMDB
2.1 and TD 1.4
Please share your inputs and advise for the above scenarios and
whether you had adopted any of the above options and got success :)
As per my opinion I would say we should go with the Option 2 as we
will have less delta lead time to go Live and less chances of losing our
customization to Helpdesk 6.0, Please also advise whether if there are any
problems for
1) ITSM 6.0 to work with ARS 7.0
2) Upgrade from ARS 6.3 to ARS 7.x
3) Upgrade from CMDB 1.1 to CMDB 2.1 and CMDB 2.1 to work with ITSM
6.0
Your advise will help us to make this critical decesion
With Warm Regards
Himanshu Kohli
Remedy Consultant,
Internation Monetary Fund,
Washington DC
www.imf.org http://www.imf.org/
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