Hi All,
I am finding a special error in my Remedy 6.3 application
after patch was updated from 14 to 18. When ever an incident ticket gets
auto closed after 10 business days, along with Status change from
Resolved to Close, Severity also changes to the next higher value. This
spoils my monthly SLA Report. Please help me to locate the filter which
does this death dance.
Thanks & Regards,
Pavan Kumar AV - [Remedy]
HCL - AutoDesk
Work: 408 416 2078 Extn: 5576
Mobile: +91 98409 95070
Home: +91 44 4359 0919
Mail To: [EMAIL PROTECTED]
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