We currently use PowerShell scripts tied to Tasks on Change Requests, which are submitted through SRM forms. The only human intervention is that someone fills out the SRM form, and someone else approves it.
Thanks, Shawn Pierson Remedy Developer | Energy Transfer -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Mary Estrada Sent: Tuesday, April 28, 2015 12:49 PM To: arslist@ARSLIST.ORG Subject: Can Remedy ITSM 7.6 workflow handle Powershell API calls? Hi, We have a mission to reduce ServiceDesk tickets. We found 35% of tickets created were for user accounts and permissions. One of the options is to use Powershell API calls to create and resolve SD tickets. So a ticket will be created when user submits a request, and the work will be done systematically without human intervention. We are currently on: ARSystem 7.6.04 SP4, ITSM 7.6 Thanks, ~Mary _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" Private and confidential as detailed here: http://www.energytransfer.com/mail_disclaimer.aspx . If you cannot access the link, please e-mail sender. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
