We do surveys here by sending the customer with a url that has the
survey entry ID. This url basically goes to a redirect page that
reformats the url with the survey ID and logs them into mid-tier as a
guest user. The gust user is the owner of the ticket and we the
submitter fields locked. This gets around the users not wanting to
login. The fields on the survey have permissions set to submitter so
only the fields with this permission get modified. This guest user can
only do a certain number of very strict things. So the only abuse is if
the customer give the email to someone else.
*Rocky*
Rocky Rockwell
eMA Team – Remedy Developer
[EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]>
Ph#1: 214-567-8874
Ph#2: 325-884-1263
Sashi M wrote:
**
Hi,
I need to have voting option (Buttons for Approved / Rejected) while
sending mails from Remedy. Is it possible to have? If yes, can you
please tell how it can be done?
Thanks & Regards,
Sashi
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