Look like email engine is not able to connect to exchange must be small step might be missing. I hope you must have followed the steps for mapi as well as this community thread.
https://communities.bmc.com/message/377940 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Harsh Sent: 28 May 2015 10:54:PM To: arslist@ARSLIST.ORG Subject: Re: Pre install settings for MAPI not selected ** Hi Guys, I am have made successful connection to AR Server as i told earlier, but receiving the following error msg in the STDERR file. > > com.bmc.mail.mapi.MAPINative getStore > SEVERE: MAPILogonEx Failed - Unable to login to MAPI > javax.mail.MessagingException: MAPILogonEx Failed - Unable to login to MAPI > at com.bmc.mail.mapi.MAPINative.getStore(Native Method) > at com.bmc.mail.mapi.MAPIStore.connect(MAPIStore.java:145) > at com.bmc.mail.mapi.MAPIStore.connect(MAPIStore.java:165) > at > com.bmc.arsys.emaildaemon.ReceiverModule.initializeIncommingMailbox(ReceiverModule.java:1875) Regards, Harsh On Fri, May 22, 2015 at 10:12 PM, Harsh <chaudhar...@gmail.com<mailto:chaudhar...@gmail.com>> wrote: Thanks a ton guys. It is working now :) Regards, Harsh On Fri, May 22, 2015 at 7:05 PM, Harsh <chaudhar...@gmail.com<mailto:chaudhar...@gmail.com>> wrote: Hi Parshuram, I have replaced the binaries and used 32 bits instead of 64 bit, i also seen a post of yours where you have mentioned "JRE 7 is expecting msvcr100.dll should be in path" @LJ i have checked in registry it is pointing to correct JRE path. Regards, Harsh On Fri, May 22, 2015 at 6:38 PM, Walunjkar, Parshuram <parshuram_walunj...@bmc.com<mailto:parshuram_walunj...@bmc.com>> wrote: ** Harsh This is because at the time of you installation you have selected 64 bit jre, so installer has kept emaild.exe and aremaild.exe of 64 bit in the installation directory e.g C:\Program Files\BMC Software\ARSystem\AREmail So either you need to replace those 32 bit exe or you need install again. Hope this will helps you. Thanks Parshuram Walunjkar From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>] On Behalf Of Harsh Sent: 22 May 2015 5:46:PM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Re: Pre install settings for MAPI not selected ** Hi All, Thanks for your inputs now email is start going out from the server, but if i start emailstart.bat file from command prompt it starts working. But in case i try to start the email engine from services it gives error that email engine have started and stopped. Its been weird. Regards, Harsh On Fri, May 22, 2015 at 1:22 PM, Walunjkar, Parshuram <parshuram_walunj...@bmc.com<mailto:parshuram_walunj...@bmc.com>> wrote: ** Harsh, You need to follow the steps which mentioned in this mail thread. However at the time of you installation you have selected 64 bit jre, so installer has kept emaild.exe and aremaild.exe of 64 bit in the installation directory e.g C:\Program Files\BMC Software\ARSystem\AREmail So either you need to replace those 32 bit exe or you need install again. Hope this will helps you. Thanks Parshuram Walunjkar From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>] On Behalf Of "Rüdiger Tams (priv)" Sent: 22 May 2015 12:02:PM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Re: Pre install settings for MAPI not selected ** Harsh, pls. verify for the user you are using to connect to the Exchange server if the outlook client is installed. without the dlls you won't be able to connect to the server from your client machine (your ar server). As far as is remember the MAPI stuff (we are using IMAP or POP3) you need to create an exchange mail profile for this user. Workaround: use IMAP to read emails from Exchange server... HTH RT Jarl Grøneng <jarl.gron...@gmail.com<mailto:jarl.gron...@gmail.com>> hat am 22. Mai 2015 um 06:35 geschrieben: ** Be sure that the user running the EmailEngine has the 32bit Java in JAVA_HOME. If it is poiting to 64bit EmailEngine failes to start, even if the EmailEngine is poited to the 32bit jvm.dll. -- J 2015-05-21 21:16 GMT+02:00 Harsh <chaudhar...@gmail.com<mailto:chaudhar...@gmail.com>>: ** Thanks a ton Rudiger, But applying this KB still we are not able to connect with MAPI server. :( Regards, Harsh On Thu, May 21, 2015 at 6:08 PM, "Rüdiger Tams (priv)" <ruedi...@tams.de<mailto:ruedi...@tams.de>> wrote: ** Hi Harsh, there is a Knowledgebase Entry available on the BMC side that maybe could help you... KA407873 - "How to configure the Email Engine using 64-bit Java to use the MAPI protocol with 32-bit Java?" Pls. have a look at it, this configuration is a little complex. HTH Regards Rüdiger Harsh <chaudhar...@gmail.com<mailto:chaudhar...@gmail.com>> hat am 21. Mai 2015 um 13:50 geschrieben: ** Hi All, We are having a situation where one of my team mate have installed ARS server without selecting the "Require MAPI protocol support with AR System Email Engine" [Inline image 1] now we need to configure MAPI with our email box configurations, can you please provide help over the same, i.e. what change we should do now to get it working. -- Thanks & regards “Harsh Chaudhary” "Impatience never commanded success" _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ -- Thanks & regards “Harsh Chaudhary” "Impatience never commanded success" _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ -- Thanks & regards “Harsh Chaudhary” "Impatience never commanded success" _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ -- Thanks & regards “Harsh Chaudhary” "Impatience never commanded success" -- Thanks & regards “Harsh Chaudhary” "Impatience never commanded success" -- Thanks & regards “Harsh Chaudhary” "Impatience never commanded success" _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
