I would love to help but the SLA concept fell apart for us somewhere around 2004 / 2005. Our organization does not do rigid well.
Jason On Wed, Jun 10, 2015 at 12:15 PM, jjohnson <spearmint.l...@gmail.com> wrote: > Is there no one who has setup both SLAs and OLAs within Remedy? Could > really > use some expert advice. :) > > > > -- > View this message in context: > http://ars-action-request-system.1.n7.nabble.com/Let-s-discuss-best-practices-on-SLM-between-the-SLA-and-OLA-relationship-for-BMC-Remedy-Incident-Mant-tp121967p122010.html > Sent from the ARS (Action Request System) mailing list archive at > Nabble.com. > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
