Kelvin, I'm not 100% sure what causing it...but it's a fault in the Remedy server. I recommend upgrading to SP5 and see if it continues occurring. If it does, you have bigger issues because 7.6.04 is now on limited support, so possibly not being fixed if you are still having issues...but a later service pack will likely see this problem stop for you.
On Mon, Jun 15, 2015 at 1:51 PM, Wallace, Kelvin < kelvin.wall...@freshfromflorida.com> wrote: > ** > > Greetings, > > > > I have the following server configuration: > > ARS 7.6.4 – Customized Environment, Solaris 10, Oracle DB 10.0.2.5 > > > > I get the following error in the arerror.log about once per week. The AR > Monitor restarts the server within a few seconds. No users have > complained. It is just bothersome to see these errors. > > > > Most of the time, it identifies a <user> as logging in. Sometimes it says > the user is Email Engine or Unidentified Client. > > > > Best I can tell, there is a segment fault. Not sure what to do. Any help > appreciated. (The names/IPs in <> have been replaced) > > > > Kelvin > > > > > > Thu Jun 11 13:19:42 2015: AR System server terminated when a > signal/exception was received by the server (ARNOTE 20) > > Signal: 11 > > Thread Id: 43 > > Version: 7.6.04 Build 002 201101141059 Jan 14 2011 12:42:07 > > ServerName: <servername> > > Database: SQL -- Oracle > > Hardware: sun4v > > OS: SunOS 5.10 > > RPC Id: 142552 > > RPC Call: 11 (GLS) > > RPC Queue: 390620 > > Client: User <user> from Remedy User (protocol 12) at IP address <IP > Address> > > Logging On: User > > Stacks: > > /usr/ar/bin/arserverd:DumpStackTrace+0x104 > > /usr/ar/bin/arserverd:SignalTrapProc+0x1d0 > > /lib/sparcv9/libc.so.1:0xd8c28 > > /lib/sparcv9/libc.so.1:0xcc79c > > /lib/sparcv9/libc.so.1:0xcc9a8 > > /usr/ar/bin/arserverd:__1cULoginCurrentUserForm6Fpkc111iC_v_+0x1b8 [ > Signal 11 (SEGV)] > > /usr/ar/bin/arserverd:LoginUserForm+0x154 > > /usr/ar/bin/arserverd:__1cQFillCurrentUsage6F_v_+0x1dc > > /usr/ar/bin/arserverd:FlushExpiredFloatingLicenses+0x7a0 > > /usr/ar/bin/arserverd:VerifyControlRecord+0x570 > > /usr/ar/bin/arserverd:argetlistschema_18_svc+0x364 > > /usr/ar/bin/arserverd:argetlistschema_17_svc+0x2c > > /usr/ar/bin/arserverd:argetlistschema_16_svc+0x94 > > /usr/ar/bin/arserverd:argetlistschema_15_svc+0x2c > > /usr/ar/bin/arserverd:argetlistschema_14_svc+0x2c > > /usr/ar/bin/arserverd:argetlistschema_13_svc+0x2c > > /usr/ar/bin/arserverd:argetlistschema_12_svc+0x2c > > /usr/ar/bin/arserverd:HandleRPCs+0x41f90 > > /usr/ar/bin/arserverd:WorkerThread+0xfd8 > > /usr/ar/bin/arserverd:RestartableThreadMain+0x88 > > /usr/ar/bin/arserverd:UnixThreadStartRoutine+0x17c > > /lib/sparcv9/libc.so.1:0xd8afc > > Thu Jun 11 13:19:43 2015 : Action Request System(R) Server Version 7.6.04 > Build 002 201101141059 > > (c) Copyright 1991-2010 BMC Software, Inc. > > Thu Jun 11 13:19:43 2015 AssignEng : Cannot establish a network > connection to the AR System server (<servername> : RPC: Miscellane > > ous tli error - An event requires attentionNo message of desired type) > ARERR - 90 > > Thu Jun 11 13:19:43 2015 AssignEng : AR System Application server > terminated -- fatal error encountered (ARAPPNOTE 4501) > > Thu Jun 11 13:19:54 2015 390600 : Could not find or read the tags file. > (ARNOTE 452) > > Thu Jun 11 13:19:54 2015 /etc/arsystem/<servername>/arsystem.tag > > > > *Kelvin R. Wallace* > > Data Processing Manager > > Office of Agriculture Technology Services > > Florida Department of Agriculture and Consumer Services > > > > (850) 245-1067 - Office > > (850) 245-1075 - Fax > > *kelvin.wall...@freshfromflorida.com <kelvin.wall...@freshfromflorida.com>* > > > > The Mayo Building > > 407 South Calhoun Street > > Room B-11, Mail Stop M-3 > > Tallahassee FL 32399-0800 > > > > *www.FreshFromFlorida.com <http://www.freshfromflorida.com/>* > > > > *Please note that Florida has a broad public records law (Chapter 119, > Florida Statutes). Most written communications to or from state employees > are public records obtainable by the public upon request. E-mails sent to > me at this e-mail address may be considered public and will only be > withheld from disclosure if deemed confidential pursuant to the laws of the > State of Florida.* > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
