You should look at SmartIT. While it comes by default with 9.0, it is backwards compatible up to version 7.6.04 sp2(?). SmartIT supports mobile natively.
Sent from my iPhone > On Jun 22, 2015, at 9:28 AM, theReel <tony.r...@bt.com> wrote: > > Hi Guys, > > We currently have the ITSM 8.1 suite - could move to 9.0 later this year. I > am looking at possible solutions to allow our on site engineers to pick up > and update their ITSM tickets while on the move i.e mobile devices. > Looking at SRM and MyIT they seem to be more suitable for end users reporting > issues or managers getting an overview of the services rather than for > support personnel. I have only ever used MyIT via the BMC Demo website. > What does anyone else use to allow support staff to update tickets (i.e add > work info notes, reassign, add time, resolve) on mobile devices? > > Thanks > T > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
