Hi Susan, >From above Error messages and as per my knowledge these all issues are related to Network issues instead “The field is a core system field and cannot be changed 1”.
1. Check that the SMTP is running on its host. If unsure, verify this with your System Administrator. 2. Disable the custom Workflows which are triggering email error message multiple times. HTH :) *"T.E.A.M. = Together Everyone Achieves More!"* Thanks & Regards, ___________ Nilesh Janjire *BMC Remedy Engineer* E-Mail: nil <nilesh.janj...@vyomlabs.com>.janj...@gmail.com "Success with fear of loosing it is Luck ! & Success with confidence is Achievement !" On Wed, Jun 24, 2015 at 1:18 AM, Champagne, Susan <schampa...@hsnsudbury.ca> wrote: > ** > > Hi folks, > > Between 10:14 and 11:51, this morning, our email error logs form was > bombarded with over 15,000 SEVERE error alerts. During this time, the > e-mail flow continued. Our system is set up for outgoing messages, only. > Remedy 7.6.04 SP3 > > > > I have found, in the recent past, that we have encountered several SEVERE > error messages, similar to what occurred today, but never to the magnitude > of today’s occurrence. > > > > At first, I suspected this issue may have multiplied due to a filter I had > recently created which would, on Submit of the AR System Email Error Logs > form, send an e-mail notification to our Service Desk, alerting them of the > error. So, I disabled the filter to eliminate it as a possible contributor > to the issue. This was after over 5,000 messages had be received by our > Service Desk, regarding these email errors. > > > > There were a variety of errors that occurred during this timeframe. > > > > The first error was: > > Error Log Message Text: [EOF] > > javax.mail.MessagingException: [EOF] > > at > com.sun.mail.smtp.SMTPTransport.issueCommand(SMTPTransport.java:1363) > > at > com.sun.mail.smtp.SMTPTransport.helo(SMTPTransport.java:836) > > at > com.sun.mail.smtp.SMTPTransport.protocolConnect(SMTPTransport.java:375) > > at javax.mail.Service.connect(Service.java:275) > > at > com.bmc.arsys.emaildaemon.MBConnection.openTransport(MBConnection.java:243) > > at > com.bmc.arsys.emaildaemon.MBConnection.<init>(MBConnection.java:69) > > at > com.bmc.arsys.emaildaemon.MBConnectionPool.createPool(MBConnectionPool.java:167) > > at > com.bmc.arsys.emaildaemon.MBConnectionPool.refreshPool(MBConnectionPool.java:147) > > at > com.bmc.arsys.emaildaemon.SenderModule.sendMessage(SenderModule.java:388) > > at > com.bmc.arsys.emaildaemon.SenderModule.sendMessage(SenderModule.java:372) > > at > com.bmc.arsys.emaildaemon.SenderModule.doWork(SenderModule.java:184) > > at > com.bmc.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:302) > > at java.lang.Thread.run(Unknown Source) > > > > Other errors were: > > > > “Entry does not exist in database….” > > “The field is a core system field and cannot be changed 1” > > “Could not connect to SMTP host: …..” > > “Exception Reading Response” > > > > I have never been able to find an explanation to account for the errors in > the past, but I’m hoping maybe one of you will be able to assist me in > shedding some light on what may have been a root cause for such an episode. > > > > Thank you for any assistance you may be able to provide. > > Susan Champagne > > > Health Sciences North's vision is to be globally recognized for > patient-centred innovation. > **************************************************************** > The information contained in this e-mail and document(s) attached are for > the exclusive use of the addressee and may contain confidential, privileged > and non-disclosable information. If the recipient of this e-mail is not the > addressee, such recipient is strictly prohibited from reading, > photocopying, distributing or otherwise using this e-mail or its content in > any way. > _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
