Hello Claire,
I am considering scenario, where you have five different people already in
your list.
1) Create Approval Chain and attach Service Level process to it.
2) Create Approval Mapping for same Service Level process and SRD.
a) If approvers should trigger at the same level then create Approval
Mapping at 0 level for 5 different users.
b) If approvers should trigger one after another then create Approval
Mapping at consecutive level for 5 different users.
3) Attach this chain to your SRD.
Please let us know if this fulfils your requirement.
Regards,
Satpal Singh
Consultant
On Mon, Jul 6, 2015 at 9:57 AM, Ashish Pandey <ashish.gt...@gmail.com>
wrote:
> **
>
> Are they static or dynamic approvers ?
>
> What I understood from your email is the requirement is to get 5 levels of
> sequential approval ?
>
> Thanks,
> Ashish Pandey
> ITSM Consultant
> On 06-Jul-2015 12:19 pm, "Sanford, Claire" <
> claire.sanf...@memorialhermann.org> wrote:
>
>> **
>> I have been asked to create a service that will be required to have 5
>> different people approve it before it can progress from stage to stage. Is
>> this possible?
>>
>> I’ve looked and the closest I can find is to make the rule so that “All
>> Must Sign” It can’t be that easy, can it?
>>
>> ITSM 7.6.04
>>
>>
>>
>> ITSM 7.6.04 SP2
>> ARS 7.6.04 SP3
>> Oracle 11.2.0.3.0 - 64bit Production
>> Win 2008 Server
>>
>> Claire Sanford
>> Information Systems Division
>> Memorial Hermann Healthcare System
>> claire.sanf...@memorialhermann.org
>>
>>
>>
>>
>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
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