Do you create a service request automatically when creating an incident or does the incident originate from SRM? If you have incident surveys turned on as well as a survey on the SRD, that may be why you get 2 surveys. Or... Are any other emails being duplicated?
Sent from my iPhone > On Jul 7, 2015, at 4:10 AM, Abhishek Anand <[email protected]> wrote: > > Hi Team, > > > > We are getting duplicate survey mails for the Incidents when resolved/closed. > > > > We are in ITSM 8.1.01 version on win platform. > > > > Regards, > > Abhishek Anand > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
