Hi Atul We are nearing the completion of our upgrade from ITSM 7.6 to ITSM 8 and we decided to go with a clean install and review all customization's that were required by the business.
It did extend our project however it allowed us to check if the customization was still required by the business and if it had been met by the new version of ITSM 8. We managed to cut out some customization's that were no long required and also rebuild customization's that were required. With the customization's that we had to rebuild, we checked to see if there was any better way to perform the customization and we did manage to improve some. Data was migrated using DDM for the foundation data and rrrchive for the ticket information. We have data integrity checks happening daily and so far everything is looking great. Just a heads up - try and keep your customizations minimal with ITSM. You really need to ask the business WHY they need a customization or if there is a better way to do something. Hope this helps and good luck Cheers Brad On Mon, Jul 20, 2015 at 9:09 PM, Atul Vohra <[email protected]> wrote: > ** > > All > > > > We are currently on 7.6.04 system and are looking to going to 9.0 and are > not sure about the path to be taken. > > Option 1: > > - Install a new instance of 9.0 and cherry pick old customizations and > re-do them in the new version. > - Bring in data from 7.6.04 to 9.0 (should we use DDM or rrrchive??) > > > > Option 2: > > - Migrate the 7.6.04 version to 9.0 (not sure if there is a direct > path or have to hop through 8.x) > > > > Would appreciate if I could get suggestions and/or white papers covering > this? > > > > Thanks > > Atul > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
