John, I don’t know if we have a “high-volume” but I just ran a report and this is what I show over the past 2 weeks, excluding weekends.
We averaged 2,454 emails per day with our lowest day being 1,806 and our highest being 2,998. For “good” emails we averaged 95.6% with our lowest being 94.3% and our highest being 97.0%. The only real “non-good” types of emails we have are when someone is trying to update a specific ticket with a reply and the subject line is formatted improperly to allow the ticket # to be pulled out. We accomplish this by filtering out almost all other “non-good” types of emails on the mail server. All spam is filtered at the corporate messaging level so we do not handle that, I suppose a few might slip through the cracks. All bounce-backs and auto-replies are automatically deleted on the mailbox side, with the exception being if there is a ticket number in the subject line to update the ticket. This allows a support staff member who is trying to troubleshoot an issue know if the person they are trying to contact is out of the office. For giggles below is my quick/dirty spreadsheet of the data. Date Incoming Outgoing Update Bad Good Average 8/4/2015 2395 20909 1585 98 95.9% 8/5/2015 2602 21934 1766 77 97.0% 8/6/2015 2423 18722 1601 96 96.0% 8/7/2015 1977 15308 1372 82 95.9% 8/10/2015 2820 22292 1835 109 96.1% 8/11/2015 2661 22410 1686 151 94.3% 8/12/2015 2998 22451 2133 114 96.2% 8/13/2015 2494 21355 1726 111 95.5% 8/14/2015 1806 14930 1250 93 94.9% 8/17/2015 2607 22212 1664 136 94.8% 8/18/2015 2725 22895 1766 136 95.0% 8/19/2015 1945 15853 1312 82 95.8% Average 2454 20106 1641 107 I hope that helps or answers your question. Levi Lippincott / Remedy Administrator +1 402 561 7014 office +1 402 321 5421 mobile levi.lippinc...@interpublic.com<mailto:levi.lippinc...@interpublic.com> Interpublic Group 6825 Pine Street, Omaha, NE 68106 "Talent is a Gift; But Character is a Choice." -Matt Grotewold- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of John Sundberg Sent: Wednesday, August 19, 2015 11:54 AM To: arslist@ARSLIST.ORG Subject: High volume email inbox ** Just wondering … who feels they have a “high-volume” inbox for their IT group? And if so — how many incoming mails do you get a day??? And … roughly -what % are “good” And — generically - how do the “non-good” emails breakout? - bounces? - auto-response? - spam? Or ???? anything else that would be good Thanks, -John -- John Sundberg Kinetic Data, Inc. "Your business. Your process." 651-556-0930 I john.sundb...@kineticdata.com<mailto:john.sundb...@kineticdata.com> www.kineticdata.com<http://www.kineticdata.com/> I community.kineticdata.com<http://community.kineticdata.com/> _ARSlist: "Where the Answers Are" and have been for 20 years_ This message contains information which may be confidential and privileged. Unless you are the intended recipient (or authorized to receive this message for the intended recipient), you may not use, copy, disseminate or disclose to anyone the message or any information contained in the message. If you have received the message in error, please advise the sender by reply e-mail, and delete the message. Thank you very much. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
