To get the opcreate response in the midtier logs, you need to have the midtier logging configured for Detailed Text format, FINE log level and the category of WEB SERVICES.
-----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of MalviyaSaurabh Sent: Friday, August 28, 2015 12:05 PM To: arslist@ARSLIST.ORG Subject: Urgent Help needed : on SOAP web service Dear Members, in our production Remedy has a published a web service on one of the custom forms, which is being consumed by the external application. Now the external application is consuming this web service to create tickets in Remedy. Many times the user on the external web front would get an error like below "Unable to insert Remedy Ticket: org.xml.sax.SAXParseException: The entity "acirc" was referenced, but not declared." So to debug this i tired creating sample requests and got created I went though various communities post, but unable to find the information on how do we find the opcreate response in mid-tier logs which would give me the ticket number created. Regards, Saurabh -- View this message in context: http://ars-action-request-system.1093659.n2.nabble.com/Urgent-Help-needed-on-SOAP-web-service-tp7602330.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
