I am hoping someone has had this same issue and can help me. I do already have a ticket with BMC as well.
When our customers send an email to our email address it comes into the mailbox complete and I can see it. However, when it gets pushed to the AR System Email Messages form the "Plain Text Body" field is blank. It, therefore, gets pushed into the ticket with a blank body as well. BMC is looking at our logs but I was hoping someone has seen this and maybe can provide a solution. Thank you, ~~~~~~~~~~~~~~~ Terri ARS 7.6.04 ITSM 7.6.03 Midtier 7.6.04 Windows 2008 MS SQL 2008 R2 SP2 _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
