I would recommend looking at Kinetic Request. http://www.kineticdata.com/products/request/
Works with Remedy out of the box… Works with Remedy and many other solutions too. 100% configuration based solution (so you don’t need to modify your Remedy system). (This is important for an external customer facing solution … if you find an issue — you don’t want to wait for a change mgmt window so you can update a filter or active link) We have worked with a number of TELCOs (in a variety of ways) (All with Remedy behind the scenes) TELUS, Brighthouse, Vodafone, ATT, Comcast… (Just had Brighthouse in our offices this week — some smart people) A couple samples here: (under screenshots) http://kiosk.kineticdata.com/products/request/ You will like Kinetic. Very highlevel … BMC gives you a library of 100 things to start — 100 enabled — and you have to “turn off” 95. Kinetic gives you a library of 100 things to start — 0 enabled — and you turn on 5. You do not give external customers 80 things … (options, wizards, bells, etc…) … you keep in very minimal very straightforward and simple. Kinetic allows you to release the system you envision, vs releasing the system the vendor envisions. -John On Fri, Sep 18, 2015 at 9:47 AM, Isabel Irving <isabel.irv...@access.uk.com> wrote: > Hello! > > We have a Remedy system which is used internally by a call centre to log > calls on behalf of the general public. > > We are now thinking about whether it would be possible to allow the > general public to log their own requests. > > What would you recommend in terms of authentication and security? Would > this need a 3rd party app on the front end? > > We would want to make it easy for the general public to submit a > request(and maybe to see updates or cancel a request they have raised) but > we would also want to be sure we are not inviting hackers. > > I've had a search around BMC and the ARS List and haven't found any > obvious answers - I guess there are a lot of different options out there. > We'd be looking for something that is easily set up and that would mean we > can add categories, business rules etc to Remedy without having to also > update the rules and categories in a 3rd party app. > > Any tips? > Thanks! > Isabel > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > -- *John Sundberg* Kinetic Data, Inc. "Your business. Your process." 651-556-0930 I john.sundb...@kineticdata.com www.kineticdata.com I community.kineticdata.com _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
