Hi Brad, I ran into the same problem last week. It was caused by the Appzone integration server being down and was causing slow load times. There's two items you could do.
1. Comment out the script at line 73 in the index.html file under Smart IT/MyIT Install Dir/ux/myitapp/ The script has "web_api" in it. This script looks at the settings configured in the MyIT Administration Console for AppZone -- which are set by default when you install MyIT. 2. Connect to Smart IT relational database. Delete values for AppZone fields in table SmartIT_Business.CONFIGURATION_PARAMS. There's a total of 4 fields to remove the values from. I prefer option one because it saves about 10-20ms of load time. The MyIt and Smart IT installer could use some cleaning up. It sets a lot of values for items that are internal BMC URLs or tenements from their development. On Fri, Sep 18, 2015, 2:44 PM John Sundberg <john.sundb...@kineticdata.com> wrote: > ** > Exhibit a. > (see previous post by me) > > -John > > > > On Fri, Sep 18, 2015 at 1:29 PM, BradRemedy <bradrem...@gmail.com> wrote: > >> ** >> Hi >> >> We are running MYIT 2.5 patch 001 on our system and have noticed in the >> ux log files that there is the following error: >> >> *20:03:45.858 | http-bio-9000-exec-44 | ERROR | >> c.b.b.m.service.UsersServiceImpl | AppZone Error* >> *com.bmc.bsm.myit.service.exceptions.ServiceException: >> org.apache.http.conn.HttpHostConnectException: Connect to >> my.enterpriseappzone.com.:443 [my.enterpriseappzone.com./208.39.112.205 >> <http://208.39.112.205>] failed: Connection timed out: connect* >> >> Now we dont have a app zone and don't plan to use a app zone and the one >> configured and mentioned above is the OOTB configuration. I have checked in >> the admin tool and cannot find a way to disable the app zone - does anyone >> know how to do this? While the application is performing with no problems, >> I hate seeing this error in the log file and I am not 100% certain that it >> is not causing slight performance problems each time it tries to connect to >> the application store. >> >> Any advice is appreciated. >> >> Regards >> Brad >> _ARSlist: "Where the Answers Are" and have been for 20 years_ > > > > > -- > > *John Sundberg* > Kinetic Data, Inc. > "Your business. Your process." > > 651-556-0930 I john.sundb...@kineticdata.com > www.kineticdata.com I community.kineticdata.com > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
