well... I don't know CA Spectrum and your requirement description is way too high level (e.g. what versions...?) but anyway... google answer: http://www.ca.com/~/media/Files/Add-OnServicesComponents/CS1921_int_ca_spectrum_gatewaybmc_remedy_SD_1211.pdf https://communities.ca.com/thread/241692577 if this defined interface can't help you, think about web services integration if CA Spectrum is able to consume and publish WS, and with ARS you can implement staging forms for the WS or you use the ootb incident interface WS and form and workflow... or CA Spectrum sends an Email to ITSM and ITSM creates an incident ticket with the Email data... have fun HTH Ruediger
> Madhu V <madhu.pesronalandpriv...@gmail.com> hat am 23. September 2015 um > 09:08 geschrieben: > > > Hi, > > We have a requirement where CA Spectrum should directly create Incident > Tickets in BMC Remedy. Client team does not want CA Spectrum to be integrated > with BPPM and then BPPM to integrate with BMC Remedy for Ticket creation. > > Please let us know if any body have come across this type of requirement ? > > Request your guidelines/ suggestions/best practices to be followed for this > Integration > > > Regards > Madhu > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
