Thank you Doug....the clarification is appreciated. On Thu, Oct 8, 2015 at 1:25 PM, Mueller, Doug <doug_muel...@bmc.com> wrote:
> ** > > Joe and LJ, > > > > There is a difference about what the product will allow vs. not allow and > what the operation environment policy allows or not. > > > > There is no restriction in the product. The product in RoD is identical > to the product that is available On Premise. Both the features you mention > Joe are fully supported – and used by the applications – both On Premise > and On Demand. > > > > Now, if you are running the environment On Demand and want to add new > logic that uses these features, there are restrictions. Remember, the BMC > team is responsible for running the environment and making sure it is up > and running and safe. If you do a run process that is running some > external process or issuing direct SQL commands that are outside the AR > System control, there are issues about data security and integrity and > about what processes are doing. On Premise, you are responsible for your > own environment and processing so you can take responsibility for the > issues here. The On Demand team however has to be very conservative about > what they are allowing a customer to put into an environment that they are > responsible for operating. > > > > So, in general, the operations of Direct SQL and Run Process are not > allowed within a RoD environment. If there is a requirement for these > operations, you have to have discussions with the RoD team about what is > possible or not within the environment. > > > > In the end, not a product or feature issue, but an operational > issue/discussion. > > > > Doug Mueller > > > > *From:* Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *Joe D'Souza > *Sent:* Wednesday, October 07, 2015 3:38 PM > *To:* arslist@ARSLIST.ORG > *Subject:* Re: RoD limitations... > > > > ** > > I have not directly worked in an RoD environment, but when the product was > new-ish, somewhere around version 7.x, I had tried to research as to the > differences and limitations and that is what I was told – that everything > is the same. The only difference feature wise was these two and these two > were removed for security reasons or something like that so that you could > not execute scripts directly on the DB or programs directly on the server. > I was also told that that was a basic architecture of most cloud solutions > during that time where you did not have any kind of direct control on the > underlying DB’s or OS. > > > > So assuming that things change, ideas evolve, systems get smarter, (users > get dumber J ), I was wondering what has changed. > > > > In fact it would be nice to know what were the differences between the two > as the versions advanced from the time RoD was first born.. > > > > Joe > > > ------------------------------ > > *From:* Action Request System discussion list(ARSList) [ > mailto:arslist@ARSLIST.ORG <arslist@ARSLIST.ORG>] *On Behalf Of *LJ > LongWing > *Sent:* Wednesday, October 07, 2015 6:25 PM > *To:* arslist@ARSLIST.ORG > *Subject:* Re: RoD limitations... > > > > ** > > Really? I didn't realize that BMC was producing anything other than a > hosted Remedy...didn't realize that there were limitations to what the > system could do.... > > > > On Wed, Oct 7, 2015 at 3:29 PM, Joe D'Souza <jdso...@shyle.net> wrote: > > ** > > I had raised this once a long time ago to get a sense of what flavor from > the full version would a Remedy on Demand solution loose and there were > pretty much 2 key features that I recall. > > > > The inability to issue a Direct SQL within workflow > > The inability to issue a Run Process within workflow > > > > With 8.x, and 9.x, are there anything more or less that is lost feature > wise? > > > > Joe > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > _ARSlist: "Where the Answers Are" and have been for 20 years_ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
