Hi Mark, as far as I remember there should be a field for a Change Template ID in the form CHG:ChangeInterface_Create, right? So - when you use the template by using the template ID and this template has a different process workflow defined, a different than the ootb process workflow, the change created from the template should follow your different process workflow. HTH Regards Rüdiger **
> "Brittain, Mark" <mbritt...@navisite.com> hat am 23. Oktober 2015 um 19:35 > geschrieben: > > > Hi All & TGIF, > > > > I have an external web service which creates a record in the > CHG:ChangeInterface_Create and then of course creates the CHG:Infrastructure > Change. The type of Changes being requested are for real simple “quick” > changes and as such needs to have an abbreviated process flow. If I was > manually creating this type of change, I could use template containing the > abbreviated process flow. > > > > Is there a way to designate in the CHG:ChangeInterface_Create to use a > specific template or a specific flow process? > > > > ARS 7.6.04 SP5 > > ITSM 7.6.04 SP2 > > > > Thanks > > > > Mark > > > > Mark Brittain > > Sr. OSD Systems Engineer > > ITILv3 Foundation, Continual Service Improvement > > NaviSite, Inc. – A Time Warner Cable Company > > mbritt...@navisite.com <mailto:mbritt...@navisite.com> > > Office: 315.634.9337 > > Mobile: 315.882.5360 > > [navsig] > > > > > > --------------------------------------------- > > This E-mail and any of its attachments may contain Time Warner Cable > proprietary information, which is privileged, confidential, or subject to > copyright belonging to Time Warner Cable. This E-mail is intended solely for > the use of the individual or entity to which it is addressed. If you are not > the intended recipient of this E-mail, you are hereby notified that any > dissemination, distribution, copying, or action taken in relation to the > contents of and attachments to this E-mail is strictly prohibited and may be > unlawful. If you have received this E-mail in error, please notify the sender > immediately and permanently delete the original and any copy of this E-mail > and any printout. > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
