Hi


I have created a new server running Windows Server 2008 R2 Enterprise and
installed MYIT 2.5 Patch 001 with the installation log having no errors.

I then applied patch 001 as per the BMC Documentation after which I
restarted the entire server and ensured that the SmartIT service was
running.



I am running Java 1.7_60 64 bit and have tested that I can connect to the
mongodb on its port as well as the remedy application server and SQL
database ports using the telnet command.



When I go to the Universal console URL, i am presented with a blank white
page and a spinning loading wheel that keeps on spinning. I cannot even get
to the login page.



When I press F12 in the browser, I can see the following errors:



*http://REMMYIT:9000/myit/rest/content/scripts/web_api
<http://remmyit:9000/myit/rest/content/scripts/web_api> Failed to load
resource: the server responded with a status of 404 (Not Found)*

*http://
<http:>REMMYIT:9000/tenant-custom-res/000000000000001/style-myit.css Failed
to load resource: the server responded with a status of 404 (Not Found)*

*http:// <http:>REMMYIT:9000/myit/rest/search Failed to load resource: the
server responded with a status of 403 (Forbidden)*

*http://
<http:>REMMYIT:9000/tenant-custom-res/000000000000001/style-myit.css Failed
to load resource: the server responded with a status of 404 (Not Found)*



Any ideas on why i am getting these errors. We have do no config changes to
this environment besides the patch 001 steps as per the BMC Documentation.


Any advice would be appreciated.



Thanks in advance


Cheers

Brad

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