It’s on the Application Preferences form. You can set it to bring up a new ticket or the one you just saved. Settings for Incident, Problem, Change…
Dave From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Gordon Frank Sent: Friday, October 30, 2015 9:40 AM To: arslist@ARSLIST.ORG Subject: Parameter which controls Change Request open\modify ** Hello, I believe there is a parameter which controls the immediate workflow of Change Requests. I can't remember it. The scenario is: 1. Bring up Change Request - New 2. Submit a New Change Request 3. The submitted change request is echoed back to the Change Request screen for further modification or "Next Stage." I know I'm going to say "That's Right!" when someone reminds me, but I am currently having a Senior moment. Thanks up front! -- [Crab] Gordon M. Frank ITIL V3 Foundation Certified Security + Certified Mobile: 410-689-9373 _ARSlist: "Where the Answers Are" and have been for 20 years_ This e-mail transmission contains information that is confidential and may be privileged. It is intended only for the addressee(s) named above. If you receive this e-mail in error, please do not read, copy or disseminate it in any manner. If you are not the intended recipient, any disclosure, copying, distribution or use of the contents of this information is prohibited. Please reply to the message immediately by informing the sender that the message was misdirected. After replying, please erase it from your computer system. Your assistance in correcting this error is appreciated. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
