Awesome, thanks for the prompt response.
[Partner Logo-EmailSig]<http://www.partneritsm.com/> Kevin Shaffer, Senior Partner Partner IT, Inc. (O) 888-380-8899 (C) 316-208-5341 (F) 708-887-1704 [ZA104088553]<https://twitter.com/partnerITSM> [ZA104088555] <http://www.linkedin.com/company/partner-it-inc-> [ZA104088556] <https://www.youtube.com/user/partnerITSM> From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Carl Wilson Sent: Thursday, November 05, 2015 11:21 AM To: arslist@ARSLIST.ORG Subject: Re: SRM Interface Create Question - Probably a Beginner Question ** Hi, The SRM interface form is not designed to accept question answers, so it can only be used to invoke a simple request. If you require to map variables through, you need to use the CAI interface form to populate the variables and trigger the associated actions that would occur when invoking from SRM directly. Kind Regards, Carl Wilson On 5 Nov 2015 19:00, "Kevin Shaffer" <kshaf...@partneritsm.com<mailto:kshaf...@partneritsm.com>> wrote: ** ARS 7.6.04 SRM 7.6.04 I am sure this is a beginner’s question so I apologize up front. Scenario I have a basic PDT with a condition. The question is “Is the Sky Blue”, if Yes it will create an Incident, if No it will create a Work Order. When I submit a request through the Request Entry Console I get my desired results. Issue We are using SRM:Interface_Create form for an integration point. I don’t know how we answer the questions using the interface create form so what we did was put the answer to the question “Is the Sky Blue” in SR Type field 1. In my SRD on the Variable Mapping I have my variable “SkyBlue” mapped to ‘SR Field 1’ and on the SR Field Mapping tab I have SR Type 1 mapped to “SkyBlue” (internally represented response). In the interface create form I see SR Type 1 populated with Yes or No but it is not passing to the SRM:Request form, therefore all records created in the interface create form are creating work orders because the condition is being met for Work Orders Questions: 1. Do I have this configured wrong? 2. When would I use User Displayed Response vs Internally Represented Response? 3. When I create a Service Request via Request Entry console, I can click on Request Details and see the responses to my question on the first tab. When I create a Service Request via WebServices, and then check the status by clicking on Request Details on the Request Entry Console, the responses to my question cannot be seen. Is this expected behavior? Hope this makes sense. Bottom line is I need the web service to create a request based on the response to a question. Any direction would be appreciated. Thanks [Partner Logo-EmailSig]<http://www.partneritsm.com/> Kevin Shaffer, Senior Partner Partner IT, Inc. (O) 888-380-8899<tel:888-380-8899> (C) 316-208-5341<tel:316-208-5341> (F) 708-887-1704<tel:708-887-1704> [ZA104088553]<https://twitter.com/partnerITSM>[ZA104088555]<http://www.linkedin.com/company/partner-it-inc-> [ZA104088556] <https://www.youtube.com/user/partnerITSM> _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
