Did you check for active links firing on window open for that form? I remember way back in maybe version 5 that I wrote active links to test the client type and if web then it would switch to a different view (since Standard views didn't render properly in a browser back then). You may want to use central preferences for your web login and enable logging to capture the active links.
-Rick -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of SUBSCRIBE arslist Anonymous Sent: Thursday, December 10, 2015 5:50 AM To: arslist@ARSLIST.ORG Subject: Re: AR System Email Mailbox Configuration I flushed mid-tier cache but since there are 2 views in this form, on remedy web it opens web view and on user tool, it opens Default admin view. Do we have a web view of this form OOTB with just 2-3 buttons? Attached is the screen shot of this view. Thanks! _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
