Yes, that user Licence Type is already be in Fixed only.
Hi,
I was not asking about Admin permissions, I was asking about License Type
Fixed. If it is not Fixed, the Admin-permission will be ignored.
Best Regards - Misi, RRR AB, http://rrr.se
> Hi..
>
> Yes, that user has Administrator permissions.
>
> Regards,
> Pandi.C
> On 23 Jan 2016 3:21 p.m., "Misi Mladoniczky" <m...@rrr.se> wrote:
>
>> Hi,
>>
>> The Request ID is the C1 column in the User-forms Txx-table. You can
either
>> search the User-form, or you can find the xx-number in the arschema table
>> and
>> check directly in the database.
>>
>> The request id does not need to exist if you add users, but if you want
to
>> remove a user you need the id.
>>
>> I presume that the problematic users has License Type = "Fixed", which is
>> required for administrators?
>>
>> Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)
>>
>> Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13):
>> * RRR|License - Not enough Remedy licenses? Save money by optimizing.
>> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
>> Find these products, and many free tools and utilities, at http://rrr.se.
>>
>> > Hi..
>> >
>> > Existing user only facing the issue that when promoting (updating) to
>> > Administrator.
>> >
>> > Where need to update the existing request I'd??
>> >
>> > How to find the request I'd for the user??
>> > On 22 Jan 2016 4:08 p.m., "Misi Mladoniczky" <m...@rrr.se> wrote:
>> >
>> >> Hi,
>> >>
>> >> Might it not be enough to use arcache to add/change a single user?
>> >>
>> >> Adding a new admin user (I usually use a new user name, but if you
know
>> the
>> >> request id -e you can update an existing user):
>> >> arcache -Ua -d -e 00001500 -n loginname -t server -g "1;" -l1 -p
passwd
>> >>
>> >> If you are out of Fixed license, you sometimes need to first delete an
>> >> existing record:
>> >> arcache -Ud -d -e 0000000000000000x -t server
>> >>
>> >> After I have things up and running I typically reload the user cache.
>> But I
>> >> have seen problems with this on 7.6.04 in conjunction with group
>> >> inheritance:
>> >> arreload -u User -f -a adminuser -p adminpassword
>> >>
>> >> Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP
>> 2011)
>> >>
>> >> Ask the Remedy Licensing Experts (Best R.O.I. Award at
>> WWRUG10/11/12/13):
>> >> * RRR|License - Not enough Remedy licenses? Save money by optimizing.
>> >> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy
>> logs.
>> >> Find these products, and many free tools and utilities, at
>> http://rrr.se.
>> >>
>> >> > Sounds like a difference between the User form and the User Cache
>> (Cache
>> >> > Corruption).
>> >> >
>> >> > I have seen some strange things lately with Remedy and the User
Cache
>> (on
>> >> > 8.x) where they only way to get Users access back was to run a
>> re-cache
>> >> on
>> >> > the server (command line) as a restart did not sort the issues.
>> >> >
>> >> > The only problem with running the command line is the time it takes
to
>> >> drop
>> >> > and rebuild the cache.
>> >> >
>> >> > Kind Regards,
>> >> > Carl Wilson
>> >> > On 22 Jan 2016 13:26, "Pandi C" <arunpand...@gmail.com> wrote:
>> >> >
>> >> >> **
>> >> >>
>> >> >> **
>> >> >> Yes, Administrator group is showing in Group List value.
>> >> >> On 22 Jan 2016 2:18 a.m., "Chetan Shinde" <chetanshi...@gmail.com>
>> >> wrote:
>> >> >>
>> >> >>> **
>> >> >>> Check the Group List value in the 'User' form, it should contain
the
>> >> >>> Administrator group.
>> >> >>>
>> >> >>> Regards,
>> >> >>> Chetan Shinde
>> >> >>>
>> >> >>> On Thu, Jan 21, 2016 at 2:18 PM, Pandi C <arunpand...@gmail.com>
>> >> wrote:
>> >> >>>
>> >> >>>> **
>> >> >>>> Hello_
>> >> >>>>
>> >> >>>> Administrator User not able to access the remedy Group form. We
>> have
>> >> >>>> removed and updated Administrator permission again on the user
>> people
>> >> >>>> record, even though getting attached below error message when
>> trying
>> >> to
>> >> >>>> open Group form url.
>> >> >>>>
>> >> >>>> ARERR[9264] You have no access permission to the form Group.
>> >> >>>>
>> >> >>>> Kindly check and let me know if anyone face this issue??? for the
>> >> >>>> solution.
>> >> >>>>
>> >> >>>> --
>> >> >>>> C.Pandi
>> >> >>>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>> >> >>>
>> >> >>>
>> >> >>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>> >> >>
>> >> >> _ARSlist: "Where the Answers Are" and have been for 20 years_
>> >> >
>> >> >
>> >>
>>
_______________________________________________________________________________
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>> >> > "Where the Answers Are, and have been for 20 years"
>> >> >
>> >>
>> >>
>> >>
>>
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>> >>
>> >
>> >
>>
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>> > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>> > "Where the Answers Are, and have been for 20 years"
>> >
>>
>>
>>
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>>
>
>
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> "Where the Answers Are, and have been for 20 years"
>
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