I would be very afraid of a customer still on a 3.x or older version. Think of trying to keep hardware that old running
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of David Charters Sent: Friday, January 29, 2016 8:08 AM To: arslist@ARSLIST.ORG Subject: Re: Help with AIE ** Ya, just an FYI for everyone, you can download documentation going back to 4.x including the original CRM product that is long since retired (sadly, because I really liked the CRM product). The only versions I have not been able to find is 3.x and back, but I can't say that I have even heard of a customer being on a 3.x version in at least 12 or 13 years. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Bala iLink Sent: Friday, January 29, 2016 2:59 AM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Re: Help with AIE ** Thanks Carl for pointing it out. I acknowledge the mistake.. ________________________________ From: Action Request System discussion list(ARSList) <arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>> on behalf of Carl Wilson <carlbwil...@gmail.com<mailto:carlbwil...@gmail.com>> Sent: Friday, January 29, 2016 7:47 AM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Re: Help with AIE ** Hi Bala, > During data exchange, field mappings between remedy & the source system will > be defined. Since AIE is no longer available in the latest versions, you > cannot see the documents . Incorrect, all legacy documentation is still available on the docs site: https://docs.bmc.com/docs/display/public/ac7604/PDFs ________________________________ Kind Regards, Carl Wilson From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of David Charters Sent: 28 January 2016 16:26 To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Re: Help with AIE ** 9.x no longer uses AIE, that is correct, however the 7.6.04 Admin Guide contains information about AIE. If you want me to send it to you off List just let me know, but you probably already have it I am guessing. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Bala iLink Sent: Thursday, January 28, 2016 5:22 AM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Re: Help with AIE ** Mark, You need to define the data source & data exchanges for creating AIE jobs. During data exchange, field mappings between remedy & the source system will be defined. Since AIE is no longer available in the latest versions, you cannot see the documents . Thanks, Bala ________________________________ From: Action Request System discussion list(ARSList) <arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>> on behalf of Brittain, Mark <mbritt...@navisite.com<mailto:mbritt...@navisite.com>> Sent: Friday, January 22, 2016 5:17 PM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Help with AIE ** Hi All & TGIF, I need to set an AIE job to get data from an external source each night and don't know where to start. I know what the external data is and where I want to put it. I have looked at some of the AIE jobs previously set up and it's not jumping out at me how to get started. I did look for documentation at BMC but came up empty there. If anyone knows where I can find the documentation to get started, that would be much appreciated ARS 7.6.04 SP5 ITSM 7.6.04 SP2 Thanks Mark Mark Brittain Sr. OSD Systems Engineer ITILv3 Foundation, Continual Service Improvement NaviSite, Inc. - A Time Warner Cable Company mbritt...@navisite.com<mailto:mbritt...@navisite.com> Office: 315.634.9337 Mobile: 315.882.5360 [navsig] _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
