There are still many companies out there that are running old-school custom apps that have used Remedy to its strengths for their needs. ITSM doesn’t always work for everyone. My company is a custom shop that is using the system really well in a way that ITSM would be a dead weight.
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Thursday, January 28, 2016 8:30 PM To: arslist@ARSLIST.ORG Subject: Re: Remedy 9.x and Amazon Web Services ** Ah yes, but I'm not talking about a custom itsm app, I'm talking about applications that actually have nothing to do with help desk functions :) On January 28, 2016 4:06:36 PM David Charters <da...@charterstechnologies.com<mailto:da...@charterstechnologies.com>> wrote: ** That is why I asked earlier in the thread if the custom app was really necessary? ITSM 9.1 has many configurable properties that make it adaptable to many different situations and requirements, thus removing the need for customization and instead it’s all configuration. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Thursday, January 28, 2016 5:00 PM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Re: Remedy 9.x and Amazon Web Services ** Well, that certainly says enough.....they allow Custom, but no 'real' applications. Limiting Custom to 1000 objects (unless otherwise authorized) is a severe limitation if you wanted to build anything substantial, and the fact that ROD only allows 'Write' licenses for custom applications, that nulls some of the advantages to build your own stuff....so, if I worked at a company that wanted to have its custom app hosted in the cloud...I would very seriously not consider ROD for that purpose. On Thu, Jan 28, 2016 at 2:51 PM, Brock, Anne <anne_br...@bmc.com<mailto:anne_br...@bmc.com>> wrote: ** Policy on custom applications on Remedy on Demand: https://docs.bmc.com/docs/display/public/rondsubscriber/BMC+Remedy+OnDemand+Custom+Applications+policy From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>] On Behalf Of LJ LongWing Sent: Thursday, January 28, 2016 7:18 AM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Re: Remedy 9.x and Amazon Web Services ** There are two major down sides to ROD in my humble opinion. The 'Change control board'...this is both a positive and a negative...they must protect their infrastructure, so they need to review everything that goes in to ensure it doesn't endanger their systems performance....but that is also a hindrance to allowing you to sometimes do something 'bad', even though you know it's bad because it's the best that you can get. The other is, as I understand it, that ROD is purely ITSM...so, people that don't want/need ITSM, yet want/need Remedy....I don't believe ROD is the best option...but this one, I might be wrong about...I'm certainly not BMC and don't know everything about their offerings...but, last time I checked, it wasn't for Custom shops. On Thu, Jan 28, 2016 at 7:54 AM, Abhijit Hendre <abhihen...@gmail.com<mailto:abhihen...@gmail.com>> wrote: ** Remedy OnDemand is definite alternative you can think of in comparison to moving Remedy in AWS. OnDemand not only provides access to latest & greatest ITSM suite but also helps to manage your changes , upgrades , etc. Thanks, Abhijit H On 27-Jan-2016 9:07 pm, "Sinclair, Keith" <ksincl...@shoppertrak.com<mailto:ksincl...@shoppertrak.com>> wrote: ** Hey Joe, Our test and dev environments have also been moved over to AWS. We used those as our POC and tests before moving prod. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>] On Behalf Of Joe Castleman Sent: Tuesday, January 26, 2016 2:09 PM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Re: Remedy 9.x and Amazon Web Services ** Do you have additional instances on AWS for development and/or testing? Also wondered about setting up a secondary server for disaster recovery, but I'm guessing part of the reason of using the cloud is not having to do that. I'm also looking at the PDF that Remedy published about On Demand. I have no idea about the pricing, but (given their change review board etc.) I am guessing it could not possibly be cheaper than maintaining everything ourselves, like we're doing today. Joe On Tue, Jan 26, 2016 at 2:45 PM, Sinclair, Keith <ksincl...@shoppertrak.com<mailto:ksincl...@shoppertrak.com>> wrote: ** App and Mid-Tier are EC2. Db is RDS. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>] On Behalf Of Joe Castleman Sent: Tuesday, January 26, 2016 1:38 PM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Re: Remedy 9.x and Amazon Web Services ** Thanks Keith. Are you using EC2? Joe On Tue, Jan 26, 2016 at 2:19 PM, Sinclair, Keith <ksincl...@shoppertrak.com<mailto:ksincl...@shoppertrak.com>> wrote: ** Hi Joe, We’ve had to move our Remedy environments to AWS but we’re running Linux. We had all kinds of little weird problems after moving our 8.1.0 system from VM servers in our data center to AWS. When went to 8.1.2, almost all of our issues went away and some things that had broken during the move started to work again, such as LDAP/AD. We also went from Oracle Enterprise to Oracle Standard edition. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>] On Behalf Of Joe Castleman Sent: Tuesday, January 26, 2016 12:52 PM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Re: Remedy 9.x and Amazon Web Services ** Warren, I just came across your message and wondered whether you, or anyone else, had any further luck with this. My group has been tasked with moving (or at least looking into moving) our current Remedy system to AWS -- specifically, to GovCloud. Currently we have ARS 8.0 with Oracle DB; Win. Svr. 2008. We are not using ITSM nor any other OOTB apps -- all custom-built. Based on what I've seen, the AWS EC2 product offers a Windows Server platform with various flavors of MS-SQL. Thanks, Joe Castleman On Tue, Oct 13, 2015 at 9:19 AM, Warren R. Baltimore II <warrenbaltim...@gmail.com<mailto:warrenbaltim...@gmail.com>> wrote: ** I was curious if anyone out there has attempted an install of version 9 in the AWS EC2 environment? We are currently building a proof of concept installation using ARS 9.x, ITSM 9 and SSO. The developer who is working on the project has run into a myriad of issues. The problems he is having tend to be around broken installers, but he is also having a devil of a time getting the CMDB to work on one of the servers. Our organization is on a path to move to Amazon here in the next year, but the problems we are having right now are a bit concerning. He has spent days trying to get this up and running. Has anyone out there been able to do this? Do you know if BMC tests Remedy in the AWS environment? Love to hear from you! -- Warren R. 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