Does the Status field have the 'Disable Change Flag' set to True in the form properties?
On Mon, Feb 1, 2016 at 9:47 AM, Brittain, Mark <mbritt...@navisite.com> wrote: > ** > > Hi All, > > > > This should be simple but I can’t get it to work in the client or the > browser. Have a situation where users are not remembering to set the Status > to In Process when they start working on it. The incident Status is > Assigned and the Assignee is Mark. When Mark opens (On Display) the > Incident, the Status is changed to In Process. The set field works fine but > don’t trip the change field. I have tried also doing a set field on other > fields at the same time, a perform-action-active-link 128 7 as well as > set-change- flag 1. Any suggestions would be greatly appreciated. > > > > ARS 7.6.04 > > ITSM 7.6.04 > > > > Thanks > > Mark > > > > *Mark Brittain* > > Sr. OSD Systems Engineer > > ITILv3 Foundation, Continual Service Improvement > > *NaviSite, Inc. – A Time Warner Cable Company* > > mbritt...@navisite.com > > Office: 315.634.9337 > > Mobile: 315.882.5360 > > [image: navsig] > > > > ------------------------------ > > This E-mail and any of its attachments may contain Time Warner Cable > proprietary information, which is privileged, confidential, or subject to > copyright belonging to Time Warner Cable. This E-mail is intended solely > for the use of the individual or entity to which it is addressed. If you > are not the intended recipient of this E-mail, you are hereby notified that > any dissemination, distribution, copying, or action taken in relation to > the contents of and attachments to this E-mail is strictly prohibited and > may be unlawful. If you have received this E-mail in error, please notify > the sender immediately and permanently delete the original and any copy of > this E-mail and any printout. > _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
