___ Get a FREE DemoBase! Send your contact information to knowledgebro...@kbi.com, tell us what version of Remedy Knowledge Management you are using and we'll send you a new KBI/Remedy DemoBase. It's that simple. The DemoBase is ready for immediate use with Remedy, MyIT and/or Smart IT. Simple instructions, a small workflow file and 60+ sample solutions (out of more than 63,000) across 8 different Applications and Devices are all included! knowledgebro...@kbi.com | +1(626) 441-0702 | www.kbi.com Knowledge Management is Essential Are you considering improving your current self-service options with BMC MyIT? Are you considering moving to Remedy ITSM with Smart IT? Is your company struggling to keep up with knowledge support content for new applications such as Windows 7, Windows 8, Windows 10, Office 365, Office 2010, Office 2013, Office 2016 and support solutions for smart phones, tablets, devices, connectivity software and cloud-based applications? Are your end users finding their own untested information on suspect sites via Internet search engines? Can you manage this 'Shadow IT'? If you answered yes to any of these questions, KnowledgeBroker (KBI) can help! KBI's Digital Desktop Support Solutions KnowledgeBase is a powerful resource for Help Desk Analysts and End User self-service. The KBI Knowledgebase improves call center metrics by reducing inbound call times and streamlining support with immediate answers to your users' questions. The Digital Desktop Support Solutions KnowledgeBase fills a gap in Service Desk systems by instantly populating your current Remedy Knowledge Management application with a ready resource of vital support solution information. Use our KBI Knowledgebase in Remedy Knowledge Management to source MyIT self-support and the Smart IT solution recommendation feature. This makes accessing strong support solution knowledge easier than ever for both support analysts and all employees. KnowledgeBroker Digital Desktop Support Solutions KnowledgeBroker's comprehensive Digital Desktop Support Solutions KnowledgeBase provides step-by-step support solutions to problems for more than 300 Desktop and Internet Applications, operating systems, tablets, smart phones and digital devices. This provides our users with over 63,000 support solutions! These solutions are updated and new topics are added quarterly to keep your company on top of the latest information. Your company can choose the topics to load and edit to company specific information if desired. Chosen for our knowledge engineering and knowledge acquisition expertise and capabilities, we can also team with organizations to develop searchable support solutions for proprietary applications. Benefits Immediate Return on Investment (ROI) Supports Knowledge Center Support (KCS) methodology Supports Information Technology Infrastructure Library (ITIL) compliance Saves time, cuts costs and increases the efficiency of technical support Perfect for self-service Fast, first tier help Integrates seamlessly with major ITSM and CRM systems Helps companies leverage their current support investment Better support center results Reduces call times with short, concise solutions Reduces call volume with End User self-service Consistent answers shift-to-shift
Resource for employee training Major cost savings - Buy vs. Build Template for building proprietary solutions Contact KnowledgeBroker for More Information If you are interested in discussing further how KnowledgeBroker can help improve your user satisfaction and leverage your support environment for greater return on investment, please call us or send us an email telling us best times and numbers to reach you. We'll set up a call to talk about what you need, about the problems you are trying to solve. Then we'll send you a free proposal that addresses your problems. No cost or obligation. - Take the next step and let's get started. KnowledgeBroker is available from your BMC Sales Representative, Partner resellers or you may contact us directly. Email sa...@kbi.com Tel: +1(626) 441-0702 URL: www.kbi.com _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
