Was this an upgrade on new hardware? If so, you will have to license it before
your start. We installed 7.6.04 on a new box, swapped out the database with the
existing DB, licensed it on the new server, and then ran the 8.0 upgrader. BMC
recommended doing that one first then moving on to 9.0.01 upgrader.
Try that.
Sent from my iPhone
> On Mar 24, 2016, at 18:21, Su Kaur <remedyiss...@gmail.com> wrote:
>
> Hello,
>
> We tried to upgrade 7.6 to 9.0.01 but it failed. We are highly customized
> and not using any OOTB ITSM applications. The install log file had following
> errors at multiple places -
> - Your login failed, but connected as a guest user
>
> - LOG EVENT {Description=[[resultType=COMPLETED,exitCode=2]],Detail=[RIK
> command ( returned a RETURN code of 2, which was interpreted as a failure
> from RIKJ [RIKCOMMAND] LOAD_APPLICATION -C true -t 3785 -u Action Request
> Installer Account -f C:\Program Files\BMC
> Software\ARSystem\AREmail\adf_emailengine_def.xml
>
> - LOG EVENT C:\Program Files\BMC Software\ARSystem -L true -n
> EmailEngine-RIK_PostInstall -N 7200 [RIKERROR] Exception from RIKJ command
> Definition import failed, code 2 , filename - C:\Program Files\BMC
> Software\ARSystem\AREmail\AR_Email_Workflow.def]
>
>
>
> We tried to manually import the AR_Email_Workflow.def file but got following
> error -
>
> The SQL database operation failed.;
> org.springframework.orm.jpa.JpaSystemException: Exception [EclipseLink-4002]
> (Eclipse Persistence Services - 2.4.2.v20130514-5956486):
> org.eclipse.persistence.exceptions.DatabaseException
> Internal Exception: com.microsoft.sqlserver.jdbc.SQLServerExcepti, 552,
>
> The following item was not imported; AR System Email Mailbox Configuration,
> 55,
>
>
>
> Below are the exceptions in the SQL logs during def file import -
>
> uery: InsertObjectQuery(name=Incoming Mail Server Password, overlayGroup=0,
> overlayProp=0)
> org.springframework.orm.jpa.JpaSystemException: Exception [EclipseLink-4002]
> (Eclipse Persistence Services - 2.4.2.v20130514-5956486):
> org.eclipse.persistence.exceptions.DatabaseException
> Internal Exception: com.microsoft.sqlserver.jdbc.SQLServerException:
> Violation of PRIMARY KEY constraint 'PK__field__9104870AD2A5F43D'. Cannot
> insert duplicate key in object 'dbo.field'. The duplicate key value is (136,
> 123, 0).
> Error Code: 2627
> Call: INSERT INTO field (fieldId, schemaId, overlayGroup, changeDiary,
> createMode, defaultValue, fbOption, fieldType, fOption, helpText,
> lastChanged, fieldName, objProp, overlayProp, owner, recordId,
> resolvedfieldId, resolvedName, smObjProp, timestamp, datatype) VALUES (?, ?,
> ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?)
> bind => [21 parameters bound]
> Query: InsertObjectQuery(name=Incoming Mail Server Password, overlayGroup=0,
> overlayProp=0); nested exception is javax.persistence.PersistenceException:
> Exception [EclipseLink-4002] (Eclipse Persistence Services -
> 2.4.2.v20130514-5956486): org.eclipse.persistence.exceptions.DatabaseException
> Internal Exception: com.microsoft.sqlserver.jdbc.SQLServerException:
> Violation of PRIMARY KEY constraint 'PK__field__9104870AD2A5F43D'. Cannot
> insert duplicate key in object 'dbo.field'. The duplicate key value is (136,
> 123, 0).
> Error Code: 2627
>
>
> Has anyone faced this issue before? How to fix it?
>
> Thanks!
> Kaur
>
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