ITSM 8.1 sp2. Yes she still shows up as a Change Coordinator and a Request Assignee on Work Orders. She has been completely deleted from the system yet still shows up.
~~~~~~~~~~~~~~~ Terri ARS 8.1.02 ITSM 8.1.02 Midtier 8.1.02 Windows 2008 MS SQL 2008 R2 SP2 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Fannin, Teresa S. Sent: Wednesday, March 30, 2016 12:14 PM To: arslist@ARSLIST.ORG Subject: Re: Mystery People record ** Are you saying the person is showing in Assignee field or showing up in the drop down for Assignee? What version of ITSM are you running I am thinking it must an older one if Change has an Assignee and not a Change Coordinator. Even if you delete a person they will still show up in existing changes or incidents etc. They should not show up in the drop down select any more. Teresa From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Lockwood, Teresa Sent: Wednesday, March 30, 2016 10:59 AM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Re: Mystery People record ** I did that and it removed all of the groups and permission but still showed up in the Assignee field for CRQs, and WOs. After that is when I sat to Delete then actually removed the People and User record. Yet it still shows up ;) ~~~~~~~~~~~~~~~ Terri ARS 8.1.02 ITSM 8.1.02 Midtier 8.1.02 Windows 2008 MS SQL 2008 R2 SP2 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Robert Soto Sent: Wednesday, March 30, 2016 11:05 AM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Re: Mystery People record ** Terri, I have run into this problem in the past. In order to avoid this issue I run the "Change to Non Support" job under the Other Functions tab on the People form. [Inline image] Did you run the Sincerely, Robert Soto ________________________________ From: JD Hood <hood...@gmail.com<mailto:hood...@gmail.com>> To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Sent: Wednesday, March 30, 2016 9:54 AM Subject: Re: Mystery People record ** Before deleting the people record, did you remove the functional roles & support group memberships? If not, then check the the FunctionalRole form (can't recall the name offhand) for their name/login and clean up any records found. Hope this helps! -JDHood On Wed, Mar 30, 2016 at 10:39 AM, Lockwood, Teresa <teresa.lockw...@fisglobal.com<mailto:teresa.lockw...@fisglobal.com>> wrote: ** Scratching my head on this one. I’ve deleted a person using People record which in turn deleted her User record. She no longer exists. However, when I select a support group she still shows up as a member. Yet when I look at that group/members she isn’t there. Also, she only shows up on CRQs and Work Order groups, not Incident. I’ve checked all of the backend forms that I can think of to find the ghost record, however, I cannot find it. Banging head on the wall at this point. Where should I be looking that I haven’t thought of? Thanks in advance! ~~~~~~~~~~~~~~~ Terri ARS 8.1.02 ITSM 8.1.02 Midtier 8.1.02 Windows 2008 MS SQL 2008 R2 SP2 _____________ The information contained in this message is proprietary and/or confidential. If you are not the intended recipient, please: (i) delete the message and all copies; (ii) do not disclose, distribute or use the message in any manner; and (iii) notify the sender immediately. In addition, please be aware that any message addressed to our domain is subject to archiving and review by persons other than the intended recipient. Thank you. _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _____________ The information contained in this message is proprietary and/or confidential. 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