All, Experiencing performance problems on mail sending; some background ...
Server is running ITSM 7.6 Change management on a 7.5 Solaris server, Oracle at the back end. General application performance is fine. The server is making use of 2 outgoing mailboxes. Mailbox 1 - used for system notifications, such as "This change requires your approval", etc. connects to a "legacy" SMTP relay, up to a few thousand emails sent each day, runs fine. Emails are picked up/sent within a minute or two. Mailbox 2 - used for a custom notifications system (to notify customers of outages), similarly sends a couple of thousand emails per day. Has been in active use since February this year. As it is external emails it is using a "mass mail" SMTP relay designated for this purpose. It is this second one that is having problems - emails take anything from 3 minutes to 12 (!!) hours to be sent. As far as I can see the basic configuration/polling is setup the same on both (2 minutes). Any suggestions? Would reducing the polling interval have a positive change? Or are there further configuration changes on the email engine itself that could improve performance? Or am I just at the mercy of a sluggish SMTP relay? (I've never had to investigate email performance problems!) Regards Dave _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
