HI,

First are you creating manually or importing the SRD?

Check if the fields RO Instance ID and Service Recon ID are filled up
properly in the SRD arx..


On Sat, May 7, 2016 at 1:46 AM, Peter Romain <
p.romain.arsl...@parsolutions.co.uk> wrote:

> Sounds like someone has deleted the default
> BMC_GLOBAL_DEFAULT_SRVC_OFFERING CI from BMC_SERVICEOFFERING class in the
> CMDB.
>
> If you have another system check if it exists there and copy it to the
> system causing you a problem.
>
>
> -----Original Message-----
> From: Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] On Behalf Of Sri teja
> Sent: 06 May 2016 19:18
> To: arslist@ARSLIST.ORG
> Subject: CMDBBOException occurred: ERROR (120417, Unable to Create SRD
>
> Help,
>
> Getting below error while trying to create an SRD. Any suggestions would
> be really helpful ?
> Remedy 8.1
>
>         CMDBBOException occurred: ERROR (120417): An unknown error occured
> while trying to create a CMDB Relationship Instance between two of the
> business objects; Class : com.bmc.atrium.bol.BORequestableOffering, Id : =
> OI-6679dfb5968f4b48a644bca5ccc3ba54 ; Caused by: ERROR (120040): The
> relationship endpoint instance does not exist.;
> Rel(clsId:BMC.CORE:BMC_DEPENDENCY instId:
> OI-4b59de007fa348549c6a16711600452d can't be created. L-endpoint inst does
> not exist -- , instId: BMC_GLOBAL_DEFAULT_SRVC_OFFERING (ARERR 191005)
>
>
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